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Escalation Engineer
Job in
Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing
Job Description & How to Apply Below
Key Responsibilities Maintain technology deployments and manage support cases for customers Analyze customer systems, recommend solutions, and provide updates on case status Collaborate with internal teams and assist in mentoring team members
Required Qualifications Experience as a Technical Support Engineer with case management expertise Proficiency in Windows and Linux Operating Systems; knowledge of AIX and Solaris is a plus Familiarity with public cloud infrastructure and services Commitment to learning new technologies and providing client-centric solutions
Experience with modern programming languages and cloud certifications is a bonus
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