Executive Desktop Support Analyst

Description
In this role, the Analyst will be responsible for diagnosing and resolving technology issues in real time, ensuring minimal disruption to firm operations. The ideal candidate is highly organized, detail-oriented, and committed to delivering outstanding client service. This is an in-person position supporting the Ann Arbor and Novi offices in Southeast Michigan.
Required Skills/Abilities:
Ability to troubleshoot and resolve hardware/software and equipment (i.e., Cell phones, A/V equipment).
Working knowledge of Microsoft SCCM or other endpoint management solutions.
Ability to support networked printers and multifunction devices.
Knowledge of current communications devices, Microsoft OS and applications.
Ability to manage multiple projects, activities, and tasks simultaneously.
Advanced verbal and written communications.
Must regularly lift/move up to 10 pounds and occasionally lift/move up to 50 pounds.
Works at different shifts outside of stated office hours as needed.
Flexibility to provide after hours support to computer users throughout the firm by being part of an after hours on-call rotation.
ORGANIZATIONAL STATUS:
The role reports to the Desktop Support Manager and works with all technology staff.
ROLES & RESPONSIBILITIES:
Works directly with firm employees to provide services and help resolve computing problems.
Provides timely solutions to ensure customer satisfaction and eliminate downtime.
Processes requests for computer technical assistance and problem resolution from helpdesk ticket escalations and employees.
Collects detailed information to categorize requests to determine methods of resolution.
Exercises sound professional judgment in analysis of problem to: (1) attempt hardware/software solution or (2) escalate to the appropriate support tier.
Coordinates with vendors to arrange support services, hardware repairs, and replacement of laptops, desktops, and other equipment.
Manages computer deployments using Microsoft SCCM and communicates relevant services, processes, and procedures to end users.
Tracks and maintains an accurate inventory of all technology assets.
Performs level I system administration functions.
Assists with audio/visual technology support.
Top Skills
SCCM, Microsoft OS, Windows 11, hardware/software, hardware repair, vendor management, audiovisual, AV Support, Printer Support, Asset Management, project coordination, imaging equipment, Troubleshooting, Active directory, Customer service, Technical support, Deployment
Additional Skills & Qualifications

Education:

Two (2) years of college-level education preferred.
Minimum of two (2) years of work experience or equivalent combination of education experience.
A+ certification and Microsoft certifications preferred.

Experience:

Minimum associate's degree in the field of computer science or 3-5 years equivalent work experience.
Minimum 3 years of experience using current business office technologies.
Job Type & Location
This is a Contract to Hire position based out of Ann Arbor, MI.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ann Arbor,MI.
Final date to receive applications
This position is anticipated to close on Mar 14, 2026.
>

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an…