Agency Integration Manager

About Tropolis

Tropolis is building a best-in‑class insurance agency platform from the ground up, combining the entrepreneurial strength of local agencies with modern technology, disciplined operations, and a culture of shared ownership. The company was formed to address clear industry needs: better succession options, stronger technology, unified operating models, and more predictable growth paths for independent agencies. Using a hub‑and‑spoke expansion strategy and a partnership‑driven acquisition model, Tropolis integrates culturally aligned agencies and elevates their performance through centralized data, systems, and shared resources.

Backed by Unity Partners and Crescent Capital, the organization is scaling rapidly into new markets while holding firm to its mission of Insuring Tomorrow Together and its values of Integrity, Ownership, Leadership, and Service.

The Agency Integration Manager project manages the integration of newly acquired partner agencies into the Tropolis Operating Model and core platform workflows. This role drives the end‑to‑end integration plan across all functional work streams, translating diligence findings into structured execution from close through stabilization.

• Commutable distance to Ann Arbor, Michigan
• Hybrid, 3 days in office
• Willingness to travel up to 25% to partner agencies during active integration periods

• Agency Success leadership

• Base salary range: $90,000 to $115,000 + bonus

• Develop the integration project plan leveraging findings from operational diligence of new partner agency acquisitions
• Ensure seamless transition from diligence to post‑close execution
• Own the integration project plan for each new agency from close through stabilization, including milestones, owners, dependencies, risks, and decision logs
• Stand‑up and run the integration governance rhythm, including weekly workstream check‑ins, status reporting, and executive updates
• Drive clarity on scope, sequencing, and resource needs across work streams, escalating trade‑offs and risks to Agency Success leadership and cross‑functional teams
• Define and track integration success metrics, including timeline adherence, operational stability, system adoption, and client impact indicators
• Own the ongoing optimization of integration playbooks, templates, and governance processes to increase speed, consistency, and scalability across acquisitions

• Lead cross‑functional execution with marketing and sales leadership to coordinate the agency transition to the Tropolis CRM platform
• Ensure CRM transition readiness, including data preparation, training coordination, cutover sequencing, adoption milestones, and issue resolution
• Ensure dependencies between the CRM transition and other work streams are identified and managed, including customer communications and reporting

• Drive cross‑functional alignment with finance and accounting leadership to coordinate financial integration activities and timelines
• Oversee banking transition readiness, including access, approvals, signatory updates, and operational controls
• Track month‑end readiness milestones, reporting requirements, and control related dependencies, escalating risks as needed

• Ensure workforce transition readiness in collaboration with HR and agency leadership to coordinate onboarding and workforce transitions into Tropolis processes
• Ensure structured onboarding execution, including technology access, training schedules, policy rollout, and change management communications
• Coordinate across functions to ensure role readiness and minimal disruption to service delivery

• Partner with IT, data, and operations leaders to manage agency technology and data integration milestones
• Coordinate data and reporting readiness, including definitions, data quality checkpoints, and dashboard or reporting cutovers
• Manage AMS migration project plans, including requirements, data readiness, training coordination, cutover planning, and…