Business Analyst

** Must already reside in Michigan- occasional onsite work in Ann Arbor, MI**
Cannot utilize Corp-to-Corp*
* Description
We're seeking an experienced Business Analyst with strong healthcare domain experience to lead discovery, documentation, and planning around how clinical and administrative users leverage Windows-based endpoints (desktop, laptop, tablet) across regional networks. This role will map current-state workflows, device usage, and management practices (including Intune and related endpoint management), then partner with technical leaders to frame a scalable plan for the next year and beyond.

The BA will drive onsite walkthroughs, user and engineer interviews, produce high-quality documentation and diagrams, and help orchestrate a clear roadmap for device standardization, governance, and workflow optimization.
Responsibilities:

• Discovery & Stakeholder Engagement
  • Conduct onsite walkthroughs at main campuses (GR & East Lansing).
  • Lead structured interviews with clinical and administrative users to capture real-world workflows and pain points.
  • Meet with regional engineering teams to understand how devices are configured, managed, and supported.

• Workflow & Device Mapping
  • Document current-state workflows for clinical and non-clinical personas, focusing on how needs translate into Windows OS endpoints.
  • Inventory and categorize device types (desktop/laptop/tablet) in use across regions (targeting ~12-15 device profiles) and their operational contexts.
  • Produce process maps, swimlanes, RACI, and architecture/management diagrams (e.g., Intune policy flow, provisioning, update rings).

• Management & Governance Insights
  • Assess endpoint management approaches (with emphasis on Microsoft Intune, GPO/ADK overlaps, compliance baselines, app deployment, and patching).
  • Identify regional variations; propose standardization options and a governance framework that respects clinical realities.

• Planning & Road mapping
  • Frame the program: define scope, phases, milestones, success metrics, and dependencies for a 12+ month initiative.
  • Recommend near-term quick wins and longer-term roadmap items (e.g., image rationalization, policy harmonization, workflow optimization).

• Deliverables & Communication
  • Produce clear, actionable documentation, including current/future state, gap analysis, and risk/issue logs.
  • Create Excel-based inventories, matrices, and trackers; maintain a living artifact repository.
  • Present findings and recommendations to leadership; take technical direction from the technical lead while driving BA outcomes independently.

Required Qualifications

• 7-10+ years Business Analysis experience, with healthcare provider or payer exposure (understanding of roles across a health organization and clinical vs. administrative workflows).
• Demonstrated experience documenting endpoint/device workflows, particularly on Windows OS, within complex regional or multi-entity networks.
• Strong grasp of endpoint management fundamentals; working knowledge of Microsoft Intune (policy, compliance, packaging, update rings, device groups) is required; hands-on depth is a strong plus.
• Proven ability to plan and structure multi-quarter programs: scoping, backlog creation, sequencing, and stakeholder alignment.
• Excellent documentation skills: process maps, architecture & management diagrams, interview guides, and concise executive summaries.
• Advanced Excel (pivot tables, lookups, reconciliation, data validation) and proficiency with diagramming tools (Visio, Lucidchart, or Miro).
• Strong facilitation and interviewing skills with clinicians, admins, and engineers; comfortable navigating ambiguity and regional variations.
• Exceptional communication and executive presence; able to consume direction from technical leadership and deliver independently.

Preferred Qualifications

• Experience in large health systems or post-merger/joint-venture environments with regional device variance.
• Familiarity with device provisioning/imaging, application packaging, and Windows update/patch processes.
• Exposure to security and compliance baselines for healthcare endpoints (e.g., MFA, disk encryption, local admin controls, privileged access patterns).
• Experience in change management and training artifact creation for clinical and non-clinical audiences.

Top Three Required Skills (Must-Haves)

• Healthcare Workflow Analysis on Windows Endpoints
• Ability to elicit and document clinical & administrative workflows and translate them into requirements for Windows-based devices across regional environments.
• Endpoint Management Fundamentals (Intune-centric)
  • Solid understanding of how devices are configured, secured, deployed, and updated-with particular emphasis on Microsoft Intune concepts and practical application in health systems.

Key Deliverables (First 90-120 Days)

• Stakeholder map, interview plan, and campus walkthrough schedule (GR & East Lansing).
• Current-state workflow documentation for priority clinical and administrative personas.
• Device inventory and usage matrix (desktop/laptop/tablet) with regional variations…