Digital Product Manager Global eCommerce

Overview

Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 (Monday-Thursday onsite with Friday’s remote)

The Domino’s Pizza Global Marketing team in Ann Arbor, MI is seeking a Digital Product Manager that will deliver and maintain a best-in-class global digital ordering experience for Domino’s customers around the world.

This role will be responsible for managing the Global Online Ordering (GOLO) product roadmap which includes evolving the platform, identifying and prioritizing new features and enhancements to elevate the customer journey and have an impact on international markets’ growth.

You will be building solutions to solve customer and business problems and translate the needs of users into digital business opportunities.

This is a great opportunity for someone who has a customer-first mindset, strong understanding of digital user experience, and an ability to develop data pipelines that can be used to track, analyze, and improve our digital products.

(50%) Product Strategy & Management

• Develop a comprehensive product strategy that aligns with Domino’s goals and the evolving digital needs of the global restaurant industry.
• Identify and prioritize product features and solutions based on market research, customer feedback, global potential, and industry trends that drive continuous value for users.
• Manage a 2 – 3 year product development roadmap, maintaining a clear strategy that seeks to achieve outcomes supporting both short-term and long-term initiatives and goals.
• Partner with IT to manage roadmap and backlog for all digital products, ensuring that IT delivers capabilities on time and per expectation
• Own the end-to-end strategic UX design process and deliverables including business rules and requirements
• Ensure that the eCommerce/IT Core teams have clear priority and requirements for all development on web, native apps, and wrapper apps
• Partner with US team to understand all eCommerce features and determine if they have global applicability, if so, work with Global IT to prioritize and implement. Also, work with internal International Markets to provide appropriate communication to markets and translations.
• Establish key performance indicators (KPIs) and regularly monitor the performance of digital products. Use data analytics and user feedback to optimize products, improve user experience, and drive business growth.
• Support digital media and SEO activities, by way of maintaining high page ranking scores, ensuring media attribution capabilities, etc.
• Stay up-to-date with industry trends, competitive analysis, and emerging technologies related to the food delivery and restaurant industry. Use this knowledge to identify opportunities for innovation.

(30%) Stakeholder Management

• Partner with GOLO markets to review and advise on eCommerce platform change requests and feature enhancements.
• Regularly communicate product development roadmaps and the status, health, and strategy of GOLO to improve alignment across Domino’s internal and external stakeholders.
• Build and maintain strong relationships with Domino’s internal and external stakeholders, including DPZ executive team, global franchise organizations, and third-party providers.
• Gather input from global stakeholders and internal Digital Marketing team to ensure that product roadmaps and feature development continues to align with Domino’s goals.

(20%) Customer Research, Product Discovery, and Market Analysis

• Research global eCommerce trends to understand what features should be prioritized on the product roadmap to ensure the GOLO platform is a leader in the digital space around the world
• Champion the customer by actively collecting and analyzing market feedback and employ data-driven insights to make strategic product decisions. Ensure that digital products consistently exceed customer expectations.
• Analyze restaurant / retail eCommerce competitive landscapes including emerging technologies to identify potential impact to Domino’s global site

Qualifications
:

• Bachelor’s Degree in marketing, technology, business, related fields or comparable education/experience
• 5+ years of digital product…