Senior IT Engineer

We are seeking a Senior IT Engineer with deep expertise in Apple/Mac environments to lead and architect our client's enterprise Mac strategy. This is a hands‑on role focused on Level 2‑3 escalations, scripting, and JAMF administration, while also setting standards and best practices for the team. You will be the go‑to expert for complex issues and play a key role in shaping our Mac infrastructure.

Location: Onsite, M-F in Ann Arbor, MI

Contract: Minimum 1‑year contract; potential for extension or conversion to full‑time.

• Serve as the architect and lead for Mac systems within corporate IT.
• Handle escalated Level 2‑3 tickets and provide guidance to Level 1 support.
• Develop runbooks, triage documentation, and troubleshooting guides.
• Manage corporate patching for macOS and third‑party packages.
• Administer and optimize JAMF Cloud (including Installomator and JAMF Connect).
• Collaborate with engineering teams in a technical, fast‑paced environment.

• 7+ years of experience as an IT Administrator or Desktop Engineer.
• Demonstrated expertise with Mac: 80% of work focused on Apple devices.
• At least 3 years of experience JAMF Administration.
• JAMF Cloud experience is a huge plus.
• JAMF certifications (200/300 preferred).
• Scripting:
  Unix/Linux (Bash, Python).
• Networking Fundamentals: TCP/IP, OSI model, troubleshooting.
• Sys Admin
  
  Skills:
  
  Enterprise‑level Mac administration.
• Familiarity with Okta (Identity Management) and Service Now (ticketing system).
• Strong commitment to professionalism.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Software Development