IT Support Specialist

IT Support Specialist

We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on‑site and remote staff. This is a contract position with the potential for long‑term employment, offering the opportunity to grow within the organization while making a meaningful impact.

• Provide first‑level troubleshooting for technical issues related to Windows‑based systems, including Active Directory, Office 365, and Exchange.
• Offer hands‑on support for mobile devices such as Android smartphones and iPads.
• Deliver exceptional customer service to assist staff in a high‑pressure healthcare environment.
• Facilitate the onboarding process for 20‑30 new team members each month, ensuring their technical setup is complete.
• Conduct network troubleshooting to address connectivity issues and ensure reliable operations.
• Manage hardware inventory, including tracking and deploying necessary equipment.
• Assist field personnel with online troubleshooting and station setup as required.
• Collaborate with team members to maintain system functionality and resolve technical challenges.
• Ensure compliance with organizational IT protocols and practices.

• Minimum of 1 year of experience in IT support or a related field.
• Proficiency in troubleshooting and supporting Windows‑based systems, including Active Directory and Office 365.
• Familiarity with mobile device support, particularly Android and iPads.
• Strong customer service skills with the ability to communicate effectively in stressful situations.
• Knowledge of network troubleshooting and basic hardware setup.
• Experience with inventory management and tracking IT equipment.
• Ability to assist with onboarding processes and technical configurations for new hires.
• Dell Technologies experience is a plus.

Technology Doesn't Change the World, People Do.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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