IT Customer Support Specialist - Ann Arbor

IT Customer Support Specialist – Level 1

Jamison Professional Services, Inc. ("Jamison") is currently seeking a qualified and motivated candidate for the position of IT Customer Support Specialist – Level 1.

The scope of this task is to provide a variety of current and future IT operational support services to the user and operations environment operated by the IT group. User and operations work will consist of user account maintenance. The total level of support is constrained by the resources allocated or funded by the Government. The Contracting Officer’s Technical Representative (COTR) will provide direction for prioritizing projects or reallocating resources to meet new customer requirements.

This includes support for any future technologies or special projects that are incorporated into the architecture.

• High School Diploma or equivalent
• Knowledge of Google Work spaces (Calendar, Gmail, Docs, Sheets, Slides and Meet)
• Knowledge of Linux operating system update software (Webmin, apt)
• Knowledge of Windows operating system update software (Windows Update, PDQ, IBM BigFIX)
• Knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint)
• Knowledge of Audio/Video Equipment basic functionality (projectors, webcams, microphones, speakers, amplifiers)

• Physically deploy new workstations/laptops to new personnel offices/cubicles.
• Ensure equipment is functioning properly when deployed.
• Recall IT equipment when a user departs.

• Adds/deletes/modifies user accounts in Microsoft Windows Active Directory Server.
• Adds/deletes/modifies user accounts in Gmail implementation.
• Adds/deletes/modifies user accounts membership in Gmail mailing groups.
• Adds/deletes/modifies users accounts in Google Voice.

• Utilize Webmin control panel to patch a variety of Linux systems, including servers and workstations.
• Utilize Big Fix implementation to patch a variety of Linux, Windows, and macOS operating systems.
• Utilize PDQ Deploy/Inventory to patch applications when needed.

• Assist users with scheduling both virtual and in person meetings in the designated conference spaces.
• Troubleshoot both virtual and physical issues in support of the meetings being held in the conference spaces.

The normal hours of operation are Monday through Friday, 8:00 a.m. – 5:00 p.m., exclusive of federal holidays, Saturday and Sunday. Federal holidays are listed below. The work day will consist of agreed upon part time hours and a lunch period, if working over 4 hours.

Ann Arbor, MI 48108

Must be able to pass a Federal Background check.

Jamison Professional Services, Inc. (Jamison) is a Service‑Disabled, Veteran‑Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/record and telehealth operational support solutions to U.S. Government, State and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination.

In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted at