Systems Analyst

Think insurance is boring? Not anymore! Tropolis is transforming the industry with innovative technology like AI and a radically different approach for small agency owners. We’re looking for entrepreneurial people who love a fast-paced environment with lots of room for growth and a strong surrounding team. Did we mention that all employees also have ownership? We believe in fostering people and creativity.

Come join our revolution!

The Systems Analyst is responsible for managing relationships with key technology vendors, coordinating technology purchases for all agencies, and administering essential software systems, including Adobe, Docusign, Applied Epic and other enterprise tools. This role ensures employees have the technology and support they need to work effectively. The ideal candidate is highly detail-oriented, organized, and comfortable working directly with staff across the company to address technology needs.

Job Title:

Systems Analyst

Employment Type:

Hybrid

Salary: $45,000+ Bonus

• Serve as the point of contact for our IT vendor during agency integration.
• Monitor vendor performance, service levels, and contract compliance.
• Coordinate and track IT service requests escalated to external vendors.
• Manage ordering, provisioning, and distribution of computers and related equipment for agencies.
• Coordinate shipping, setup, and returns when necessary.
• Ensure standardization of approved hardware across the organization.

• Maintainaccuraterecords of hardware, software licensing, vendor activity, and IT assets.
• Develop and improve processes for procurement, onboarding, and software administration.

• Administer company-wide tools such as:
• Adobeand Docusignlicensing & user management
• Applied Epic user provisioning, permissions, and basic configuration
• Hub Spot Service Hub permissions, routing, and configuration oversight
• Additional enterprise SaaS tools as needed
• Maintain documentation of system configurations and admin procedures.

• Work with employees to understand technology needs and route issues appropriately as necessary when IT vendor needs assistance.
• Communicate changes, updates, and best practices clearly and professionally.

Required

• 2–4 years of experience in IT coordination, vendor management, system administration, or a related operational role.
• Familiarity with common business platforms (Adobe, Hub Spot, Applied Epic, Microsoft admin tools, etc.).
• Strong organizational and project management skills.
• Exceptional attention to detail with the ability tomaintainaccuraterecords.
• Excellent communication and interpersonal abilities.

Preferred

• Experience working with MSPs (managed service providers).
• Insurance agency operations familiarity (bonus for Applied Epic experience).
• Basic understanding of SaaS administration, permissions, and user lifecycle management.
• Detail-oriented :
  Ensures accuracy in purchasing, licensing, and record-keeping.
• Customer-service minded :
  Works well with employees across all levels.
• Process-driven :
  Creates structure and consistency in repeatable IT workflows.
• Problem-solving :
  Able to triage requests and elevate to the right technical resources.
• Dependable & proactive :
  
  Anticipates needs, manages deadlines, and follows through consistently.

• Tropolis Purpose Plan: Gain eligibility for our unique equity incentive program that shares the success of Tropolis with every team member.
• Career Growth: Opportunities for professional development in a fast-growing organization.
• Work-Life Balance: Generous PTO policy and flexibility.
• Mission-Driven Culture: Be part of a team that’s making a real impact on the future of insurance.

Tropolis is an Equal Opportunity Employer and celebrates diversity in all forms. We are committed to creating an inclusive environment for all employees.

Working for Tropolis means being part of creating a dynamic, passionate, and fast-growing work environment that puts you first.