Business Analyst, Financial Aid Systems & Compliance

As a member of the Office of Financial Aid & Scholarships leadership team, the Business Analyst for Financial Aid Systems & Compliance serves as a functional and technical liaison between Financial Aid, Enrollment Management, and Information Technology. This role is responsible for optimizing financial aid systems, ensuring data integrity, maintaining regulatory compliance, and developing data-driven insights that support strategic decision-making. The Analyst will manage business processes, reporting, and automation within Ellucian Banner and other technical tools, while providing analytical support.

The position plays a critical role in advancing operational efficiency, compliance, and the student experience through the use of technology and data solutions.

• Serve as an administrator and subject‑matter expert for financial aid systems (e.g., Banner, Image Now, Salesforce, Campus Logic suite).
• Maintain and enhance Banner forms, rules, population selections, tables, and automated batch processes.
• Manage annual setup (e.g., New Year rollovers, gift aid parameters, and packaging rules).
• Test and implement system upgrades, regulatory updates, and new functionalities.
• Coordinate business systems security, troubleshooting, and system access controls.
• Ensure integrity of financial aid data through quality assurance, batch monitoring, and data reconciliation.

• In partnership with the Associate Director of Compliance & Customer Service, support internal audits and quality assurance reviews to ensure compliance with Title IV regulations and institutional policies.
• Recommend process improvements that enhance compliance, efficiency, and service delivery.

• Develop and maintain ad hoc queries and reports to support operational and compliance needs.
• Use reporting tools (e.g., Web Focus, SQL, Argos) to analyze trends and produce actionable insights.

• Provide training to financial aid staff on system functionality, updates, and best practices.
• Maintain detailed documentation of business processes, data definitions, and technical standards.
• Represent the Office of Financial Aid in meetings related to systems, data governance, and compliance.
• Foster strong partnerships with campus offices and external agencies to support operational alignment.

• Bachelor's degree in Information Systems, Business, Computer Science, Finance, or related field.
• Minimum of 3‑5 years of experience in financial aid, systems administration, or higher education technology.
• Knowledge of Title IV regulations and financial aid processes.
• Experience with Ellucian Banner and integrated data systems.
• Base knowledge of SQL and reporting tools.
• Strong analytical, problem‑solving, and documentation skills.
• Excellent communication and collaboration skills across technical and non‑technical teams.
• Ability to manage multiple projects with attention to detail and deadlines.
• Experience with document imaging systems (Image Now), automation tools (UC4/Atomic), and CRM platforms (Salesforce).

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.

The University of Michigan is an equal employment opportunity employer.