Fleet Command Center Specialist II

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think.

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces.

Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

The FCC Specialist II is responsible for overseeing the day-to-day operations of the Fleet Command Center team. The FCC Specialist II plays a critical role in improving FCC Operator performance, ensuring rider satisfaction, and maintaining effective communication across departments. As a FCC Specialist II, this role will support hiring and training FCCO’s and serve as a first escalation point for questions or concerns regarding FCCO duties.

• Primary responsibility on FCCO support for high level ridealongs
• Hiring and training new FCCO’s
• Work alongside the training team to format and finalize training program
• Create and maintain job description for contracted operators
• Work cross-functionally with site operations & engineering teams, to provide input and feedback on upcoming events & new features.
• Assist with improving efficiency of scale
• Coordination of upcoming events/building an agenda, tracking the progress, and being responsible for next steps.
• Document daily summaries
• Provide leadership in decision making
• Create ways for FCC Operators to practice and improve performance

Success in this role typically requires the following competencies:

• Strong communication skills providing clear & concise information both written and verbal
• Organizational skills
  • Ability to multitask and prioritize tasks, whilst managing various vehicles/lines of communication
  • Ability to track details and execute tasks through completion
  • Ability to work effectively with team members at all levels of the organization

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required Qualifications:

• 3-5 years of experience in dispatching, logistics, transportation, or operations.
• Experience in fleet coordination, route optimization, and operator communication
• High school diploma or equivalent.

Desirable

Qualifications:

• 3-5 years experience in operations, logistics, or transportation at a management level
• 5+ years experience in general operations, logistics, dispatching or transportation
• Bachelors degree or equivalent

• Standard office working conditions which includes but is not limited to:
  • Prolonged sitting
  • Prolonged standing
  • Prolonged computer use

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate.
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
• Rich retirement benefits, including an immediately vested employer safe harbor match.
• Generous paid parental leave as well as a phased return to work.
• Flexible vacation policy in addition to paid company holidays.
• Total Wellness Program providing numerous resources for overall wellbeing

Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic…