IT Support Analyst

Overview

Blue Chip Talent, in partnership with a leading automotive technology organization, is seeking a skilled Technical Support Specialist
. This role is responsible for supporting system installations, resolving technical issues, and escalating complex problems. The ideal candidate will work on-site in Detroit, assisting users with hardware and software troubleshooting using GUI-based tools.

$19.00/hr - $20.00/hr

• Support end users with the setup and coding of automotive systems
• Troubleshoot technical issues using GUI tools and established workflows
• Escalate unresolved or complex issues to team leads
• Document support activities within a ticketing system
• Resolve technical problems related to Microsoft Office Suite, Teams, Outlook, and Windows OS
• Provide clear, step-by-step guidance to users over the phone
• Collaborate with internal teams to ensure timely issue resolution

• 1 year of experience in a help desk or technical support role
• Proficiency with Windows operating systems and Active Directory
• Familiarity with ticketing systems such as Service Now or Zendesk

• Associate

• Full-time

• Information Technology

• Information Services

• Medical insurance
• Vision insurance
• 401(k)

Note:

The original description may contain on-site requirements and location references. This version maintains the essential responsibilities and qualifications while removing extraneous content.