Lead IR Scheduler

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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Serves as the Lead Scheduler for the Interventional Radiology Scheduling staff. Provides support to teammates as the subject matter expert and primary trainer. Collaborates with management to track and improve processes and update reference material. Schedules procedures and clinic appointments, performs supporting tasks in preparation for clinics and procedures as directed by clinic staff, and handles inbound and outbound calls as a member of the department?s

contact center.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.

In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

LEAD SCHEDULER

• Act as the subject matter expert for Interventional Radiology Scheduling and the primary point of contact for related questions from the scheduling staff.
• Serve as the primary trainer for incoming new hires and existing schedulers who require additional instruction, with all new-hire training and any training more effectively performed in person occurring onsite at the primary work location.
• Provide coaching and encouragement to teammates who need assistance with their workflow or understanding scheduling guidelines.
• Provide functional supervision for IR Schedulers.
• Ensure incoming emails and faxes to the IR Schedulers are addressed in a timely manner.
• Assist management with quality control measures by running reports to identify potential scheduling issues, manually reviewing upcoming schedules for errors, and retrieving and distributing schedulers phone metrics.
• Respond to requests for vendors for procedures from IR faculty and staff, communicate with vendors to confirm availability for procedures, and create vendor appointments.
• Complete pre-appointment tasks in the Pre-Service Business Tasks Workqueue.
• Identify and track reoccurring scheduling/operational problems and participate in their resolution.
• Collaborate with management to update scheduling documentation and workflows.
• Perform duties required of the Patient Services Intermediate level described in the sections below, as time allows and as needed.

SCHEDULING

• Properly interpret incoming referrals and case requests. Schedule or triage, as needed.
• Schedule clinic appointments and procedures, adhering to applicable guidelines and workflows. Provide patients with necessary pre-visit instructions.
• Communicate with groups within and outside of Interventional Radiology when needed to facilitate coordination of services.
• Obtain patients? outside films, written records, and lab results in a timely manner.
• Distr…