Administrative Manager Associate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.

In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

* Excellent medical, dental and vision coverage effective on your very first day

* 2:1 Match on retirement savings

Responsibilities
* Basic Function and Responsibilities

The Administrative manager associate of the EKG Ambulatory Care Unit (ACU) reports to the Administrative Manager Intermediate of the Domino Farms Cardiovascular Clinic, and partners with the Medical Director and Administrative Director of the Cardiovascular segment of the University of Michigan Medical Group (UMMG) for the overall performance and management of the EKG ACU.

This position has dedicated effort to provide administrative leadership and operations management to the EKG ACU. Additionally, dedicated effort will be provided to guide, implement and support service line operational initiatives at Michigan Medicine.

Essential Functions

A. Care Delivery

* Implementation of clinical care model, guidelines and standards of care at ACU level

* Identification non-provider staff complement at the clinic/ACU

* Review visit/productivity data to identify potential revisions to the staffing model

* Oversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, staff interface with providers, check-out, and call activity

* Pilot new care models to support UMMG goals in striving to achieve value-based care delivery to populations.

B. ACU Operations

* Supervision and direction given to operational administrative and clinical staff and engagement in their professional development

* Oversees the day-to-day operations of the ACU

* Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable

* Leads onboarding of new providers and support staff into the clinic

* Handles hiring/discipline and firing of clinical support and admin staff in their respective clinic

* Evaluates clinical support and admin staff in collaboration with the triad leadership team

* Provides feedback on operational issues involving providers in the ACU

* Manages routine clinic operations (e.g., scheduling, billing, referral management, etc.)

* Provides feedback/supervision/support/performance evaluation of assigned ACU staff

* Develop and oversee efforts to recognize and incentivize staff excellence

* Identify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations

C. Collaboration with Centralized Support Services

* Collaborate with IT for required support services at the ACU level

* Works regularly with support services functions to ensure operational goals are met

D. Space Management

* Monitor and allocate space utilization within the ACUs

* Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment

E. Patient…