Pharm Tech - Retail

Pharm Tech – Retail

Join for the Pharm Tech – Retail role at Saint Joseph Mercy Health System
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The Towers Outpatient pharmacy at Trinity Health Ann Arbor is open 7 days a week, offering various programs and services to help support and discharge patients. The Pharmacy Technician provides delegated pharmacy technical services to patients and other health system departments, responding to routine and urgent requests in a prompt and efficient manner.

Employment Type: Full time
Shift: Day Shift
Location: Trinity Health Ann Arbor
Hours: M-F 7:30 a to 6 p, Sat 8 a – 4 p, Sun 9 a – 3 p

• High school diploma or equivalent
• Minimum one year of experience as a retail pharmacy technician
• Active Pharmacy Technician license through the State of Michigan
• Preferred certification as a Pharmacy Technician
• Strong mathematical calculation skills
• Ability to stand for long periods (4–8 hours) and walk long distances
• Basic typing and computer skills for order entry, report generation, data retrieval, and printer troubleshooting
• Ability to operate basic office equipment including calculator, cash register, fax machine, word processor, etc.
• Excellent attention to detail when processing medication orders
• Independent judgment and effective prioritization of work responsibilities
• Effective interpersonal communication with patients, physicians, nurses, and other health system personnel
• Analytical skills for determining phone calls or emergency situations requiring pharmacist referral

• Greets customers and health system personnel
• Compiles appropriate patient/customer information and third‑party coverage for prescription processing
• Processes and fills prescriptions and medication orders
• Generates medication labels, auxiliary labels, and documents for patient and pharmacy use
• Selects and repackages oral solids, liquids, and ointments in individual patient quantities and prepares repackaging documentation
• Operates and maintains pharmacy software, automation, cash register, and associated pharmacy equipment
• Reviews computer data to determine and complete billing procedures for third‑party insurance carriers and physician offices within appropriate time‑frames, and generates and reviews data for medication trending, discrepancies, reconciliations, and other required reports
• Maintains accounts, records, and documents as required by state and regulatory agencies and as determined by Pharmacy
• Communicates effectively with customers, physicians, health system personnel, pharmacy third‑party payers and insurers, and external vendors by answering phones and voice mail, and responding promptly to requests or routing requests to applicable personnel
• Resolves problems with orders still in process and properly refers drug information requests or special situational problems to a pharmacist
• Performs necessary pharmacy functions including ordering and stocking medications, removing expired medications, processing physician office orders, maintaining documentation as required by regulations, servicing customers requesting non‑prescription/over‑the‑counter items, and other assigned pharmacy tasks
• Interacts with patients and staff on hospital units to support the discharge prescription program
• Follows established departmental compounding practices and procedures
• Maintains cleanliness of work areas and pharmacy including stock storage and other areas consistent with department policies and procedures, and documents as required

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.