Servicing Specialist

Position Information

• Position Title:
  
  Servicing Specialist
• Department:
  Finance
• Reports to:
  
  Funding and Collateral Supervisor
• Pay Grade:
  Hourly $20/h
• Status:
  Regular, Full-Time
• Title Grade:
  Entry or Junior
• FLSA Status:
  Non-exempt

The Servicing Specialist is responsible for preparing and processing payments, along with processing escrow disbursements. This individual will work directly with customers, including light collections.

• Payment processing
• Review all new loan set-up and ongoing monitoring and controls of sub‑servicer’s loan administration activities
• Confirm timely set‑up of loans by sub‑servicer and perform quality assurance on new loans boarded to the system
• Review reports and work closely with sub‑servicer regarding delinquent loans to confirm that adequate efforts have been made to contact borrowers with regards to agency guidelines
• Monitor and analyze all federal, state, agency, municipal and other regulatory requirements for mortgage servicing to identify new requirements that impact the mortgage loan and servicing portfolio
• Process timely escrow disbursement
• Manage insurance documentation handling
• Administer goodbye letters and statement processing
• Complete other duties as assigned

• High School Diploma or equivalent
• Mortgage servicing experience a plus
• Exceptional attention to detail and strong organizational skills
• Dependable with meeting deadlines and managing time
• Strong oral and written communication skills

None

No direct reports

The environment is characteristic of an office setting. Must be able to execute complex tasks on time sensitive transactions, and be able to work flexible hours including evenings and weekends.