HVAC Equipment Commissioning Manager

Overview

Build your best future with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future!

Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive base salary and a comprehensive bonus program.

• Three weeks paid vacation in a calendar year
  /holidays/sick time/three PTO days in a calendar year.

• Comprehensive benefits package including 401K, medical, dental, and vision care
  - Available day one.

• Extensive product and on the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Providing Scheduling and management support.

• JCI Employee discount programs (The Loop by Perk Spot)

Check us Out: A Day in Life at JCI!

The Equipment Commissioning Manager (EqCM) supports the Equipment North America (EqNA) organization on startup, warranty, and coordination with all other service needs. The EqCM will report to the Regional Service Manager for the first 6 months and then move to the Branch Service Manager with accountability to the HVAC Equipment Operations Manager (HEOM) and their organization. They will coordinate with the Customer Resource Coordinator (CRC) for all equipment field service labor requirements per the customer expectations and contract requirements, and will be the single point of contact for coordination of all service scope related within equipment contracts and the direct interface with the EqNA customer.

• Supports EqNA sales during project estimate by specifying, if given, whether service can be performed as an S/R or if a Service Mechanical project will need to be secured (based on duration, size, and complexity of the project, and the need for project management).
• Provides custom quotes for service items outside of PCAT policy (Program, Commission, Adjust, and Train).
• When the EqNA contract is secured and warranty expectations are confirmed by SAE, verify branch has the necessary service technicians trained to work on the identified equipment and coordinate with TBSM to send technicians to be trained as appropriate under guidance of the BSM.
• Attend RTO meetings when requested on complex projects or projects sold with PSA and identify any service/warranty scope concerns.
• If the PSA is part of the contract, validate PSA details to the SAE/Agent Project Owner and provide documentation as needed.
• Conduct weekly service turnover meetings with SAEs and BOM to coordinate and monitor all current and future service scopes for EqNA and provide status to the EqNA Operations Team.
• Coordinate with the EqNA Customer for all scheduled work and schedule changes.
• Verify asset records in NxGen with CRC and SAE and ensure correct site assignment for future SRs/quotes.
• Coordinate delivery related to FOB Destination and communicate with SAE and Customer as required.
• Verify warranty in Warranty Navigator and address discrepancies with SAE and Warranty Admin team.
• Monitor Long-Term Storage (LTS) requirements and coordinate with SAE and customer.
• Promote Pronto Forms usage by customers for prestart up checklists and by technicians for startup, unit inspections, and warranty work.
• Ensure startup is completed and provide startup documentation; ensure startup dates are entered in NxGen and equipment is registered in Warranty Navigator; provide warranty certification to the EqNA customer.
• Work with CRCs to ensure all SRs are invoiced promptly after scope completion.
• Act as first point of contact for warranty requests for EqNA customers, working with CRC and WSC to dispatch technicians and file claims.
• Escalate and resolve issues preventing service warranty work (parts/resources) and work with product technical support to accelerate cash collections.
• Facilitate technical support for EqNA customers as needed.

Required

• 10 plus years of industry experience or a technical engineering or construction degree
• Experience with Microsoft Office suite (Word, Excel, Outlook), Adobe Writer, and basic Windows environment
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills
• Strong interpersonal and collaborative skills
• Good conflict resolution skills
• Ability to positively represent Johnson Controls and communicate with others at varying technical levels
• Demonstrated ability to manage a large and diverse number of projects with…