Performance Coach

Overview

We’re Hiring a Performance Coach!

As a Performance Coach at Camis, you’ll have the opportunity to mentor and guide our front-line agents to help them meet their performance goals and exceed expectations. You’ll be instrumental in coaching and guiding your team toward success, including:

• Monitoring Calls:
  Track performance by evaluating calls and chat recordings.
• Providing Feedback:
  Offer timely and constructive feedback to help agents grow.
• Mentoring:
  Support new and returning staff to achieve their performance goals.
• Training:
  Assist with identifying training needs and conducting training sessions.
• Conduct Meetings:
  Lead team meetings to ensure performance is on track.
• Collaborate:
  Share insights and recommendations with the Assistant Manager of Call Centre Staffing Operations to ensure continuous improvement.
• Scheduling:
  Organize meetings based on agent availability.
• Customer Service:
  Deliver excellent service to both Camis staff and clients.
• Issue Resolution:
  Escalate unresolved issues to the Performance & Quality Lead.

• Exceptional Communication:
  Fluency in both verbal and written English (French is a plus!).
• Reliability:
  Strong attendance and punctuality.
• Attention to Detail: A keen eye for accuracy and quality.
• Independent Work Style:
  Good judgment and the ability to work autonomously.
• Coaching
  
  Experience:
  
  Mentoring or coaching experience is a bonus!

• Start Date:
  
  April 13, 2026
• Remote Training:
• Formal Training:
  April 13-17, 9:00 AM – 5:00 PM ET
• Hands-on Training with the Coach Team:
  April 20-26 (flexible hours)
• Work Hours:
  
  Approximately 25-35 hrs/week, with shifts from 7 AM – 10 PM (7 days/week)
• Open/Flexible Availability
• Contract End Date:
  September 6, 2026

Ready to make a difference with a dynamic team? Apply now and join us in shaping the future of the recreation industry!

At Camis, we are committed to diversity and inclusion, and we strive to create a supportive environment where all employees feel respected, valued, and empowered. We promote an atmosphere where belonging, inclusivity, and respect are core values that guide our every action.