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Head of Customer Success, Audit Workflow

Job in Ann Arbor, Washtenaw County, Michigan, 48113, USA
Listing for: Thomson Reuters
Full Time position
Listed on 2026-02-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading information services provider in Michigan seeks a Director of Customer Success to enhance their Audit Workflow business. The ideal candidate will lead the hiring and onboarding of Customer Success Managers, implement strategies for improving customer experience, and ensure alignment with sales. With at least 10 years in Customer Success, specializing in SaaS, this role offers a competitive salary and hybrid work options.

Applicants should demonstrate leadership, strong communication skills, and a customer-centric vision.
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