Special Projects Manager

As Special Projects Manager, you are assigned to specific accounts (typically 1-3). Special Projects are typically defined as T&M, fixed price work orders or small projects generally less than $500K which are completed in four (4) weeks or less, so as to allow Special Projects Managers to consistently sell and execute new work for these top accounts on a recurring basis without the burdens of project managing larger work for an extended duration of time.

The Special Projects Manager assumes responsibility for meeting the revenue and gross profit goals, sales, and sales margin goals on their assigned accounts. This role ensures that work in the area is completed on time, within budget, to the customer’s satisfaction, and tracked in an accurate manner, all within the guidelines established by the Limbach Operating System. This person is a key member of the branch Special Projects team responsible for driving growth of the recurring revenue base across their assigned accounts.

Some examples of the work you might do includes:

• Assumes responsibility for achievement of their individual sales and operational gross profit goals.
• Proactively manages accounts by dedicating 100% of his/her time to selected and assigned mission critical MEP accounts that are aligned with the branch’s niche as a technical MEP specialist.
• Makes routine customer visits daily and/or weekly for regular interaction and customer attention.
• Develops excellent customer relationships by positioning the company to be the first call, “go-to” trusted source for operational maintenance and improvement of the customers mechanical systems.
• Proactively analyzes mechanical systems to develop repair, replacement, upgrade, or retrofit recommendations for customers, and presents findings/estimates to the customer with the goal of closing a sale and providing excellent customer service.
• Understands customer spending habits and approval limits and is skilled at pricing and presenting proposals accordingly.
• Manages small teams of technical field personnel prepared to respond quickly to pressing “on demand” emergency needs, scheduled repairs, replacements and/or planned projects with professionalism and efficiency.
• Plans and manages work with a unique understanding of the customer’s ongoing operations in mind resulting in minimal disruption to the customer’s business objectives.
• Partners with the service coordinator and/or field operations staff to plan out daily and weekly manpower needs to support the customers.
• Understands the company’s capabilities and actively collaborates across the branch to ensure a seamless customer experience and capture additional wallet share through the deployment of personnel and/or staff needed to propose the branch’s full suite of sales offerings.
• Collaborates with Account Executives, Account Managers, Sales Representatives, Special Projects
• Managers, Areas Service Managers and major project operations teams to ensure client needs are met.
• Promptly reviews work on site, performs material, labor and equipment take-offs, writes bid scope proposals and submits for acceptance and approval.
• Prepares project booking documents allowing for efficient cost management.
• Manages costs by promptly expediting materials, equipment, and parts in a timely and cost-effective manner
• Ensures all work is billed promptly upon completion or per the terms of appropriate contract documents.
• Monitors payment of customer invoices and follows up on all receivables over 60 days past due.
• Participates in strategic account planning exercises to increase recurring revenue from captive accounts
• Trains and develops new SPD management and field supervisory personnel as required
• All other duties as assigned.

• 5+ years of hands‑on, industry‑specific experience.
• Demonstrated ability to engage in effective collaboration and communication (both written and verbal).
• Strong computer skills, including proficiency with Microsoft Office (Excel in particular) or equivalent Google Applications.
• Capacity to leverage interpersonal skills to develop and enhance business relationships.

• Bachelor’s Degree or Previous experience in technical skilled trades execution, most notably hydronic and plumbing system installation, service or maintenance.
• Demonstration of both sales and operational experience.
• Self Starter who is looking to solve problems and create solutions directly with customer.
  
  Familiarity with back of house facilities maintenance staff personnel and operations.