AFPRR Support Staff II

Position Description

AFPRR Support Staff, Level II

Reports To:

AFPRR Supervisor

FLSA:
Non-Exempt/Hourly

• Answering phones and greeting consumers
• Scheduling appointments
• Maintaining and logging utilization of petty cash
• Ordering supplies
• Performing billing duties
• Any and all other duties as assigned

• Ability to develop and maintain data tracking systems (e.g., Excel spreadsheets)
• Good writing skills, including the ability to draft letters and other correspondence
• Ability to generate timely and accurate billing for program services rendered
• Excellent computer skills, including but not limited to Word, Outlook, and Excel
• Ability to develop or improve existing office protocols or workflow
• Ability to multi-task
• Cultural competence

• High school diploma or GED required; some college or business courses preferred
• Valid Michigan Driver’s License or State

• Generally an office environment with a cubicle or reception area workstation
• Ability to travel and attend meetings at various locations may be required
• Some non-traditional hours such as evenings or weekends may be required

This description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities of a person so classified. The employee is expected to adhere to all company policies and perform other duties as assigned for the good of the consumers, the program, the department and the agency.