Driver & Identification Service Center Specialist - Ankeny

Overview

At the Iowa Department of Transportation, the focus of a Driver & Identification Service Center Specialist is always the customer. This position is critical to ensure that Iowans get or stay mobile by helping customers obtain required identification documents. We’re looking for someone who can provide exceptional service in a fast-paced, high-volume environment while exceeding customer expectations.

Every task and customer you interact with will contribute toward making our Mission: Making Lives Better Through Transportation and five Core Values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception successful.

• Acting as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs
• Providing expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL  and license issuance, or identification documents off of eligibility
• Administering and scoring motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
• Reviewing State and Federal records and database information to determine issuance/non-issuance eligibility
• Supporting teammates through knowledge sharing, training, mentoring, etc.

When administering drive tests, you’ll be exposed to all weather elements and driving skill levels for an extended period. Rain and winter clothing will be provided.

Monday through Friday 8:00 AM to 4:30 PM;
Occasional in-state travel will be expected along with reporting to various locations as needed.

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance
• Insurance benefits start the first month following 30 days of employment and costs can be reviewed here.

• Before Hire:
  Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name-based and fingerprint criminal history background checks
• After Hire:
  Must attend, obtain, and maintain required American Association of Motor Vehicle Administrations certifications, a Motorcycle Rider Education Safety course, and department training sessions as required. Training classes and time will be provided upon hiring.

This position is covered under the REAL  of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

The State of Iowa participates in E-Verify and complies with Right to Work laws. For more information, visit the E-Verify website. The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or the selection process, please contact the AA/EEO Officer at aa-eeo. Reasonable accommodations may include interpreter, translator, written materials, modified equipment/devices, ADA access, etc.

This does not include scheduling needs.