Customer Service​/Sales

Position:
Customer Service/Sales Associate

Overview:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. They greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. They maintain the in-stock condition of assigned areas, ensure it is clean, shop-able, and safe.

Responsibilities:

• Greet customers, qualify needs, recommend products, and work to close sales within the department.
• Learn product information using available tools and resources to assist customers and sell projects.
• Maintain in-stock conditions, keep areas clean, shop-able, and safe for customers and associates.
• Follow all safety policies and standards, complete required safety training, and promptly address hazards or report them to the Manager on Duty.
• Collaborate with Department Supervisors and other departments to support store goals.
• Support multiple store departments as needed (examples include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental).

Employment type:

Full-time

Seniority level:
Not Applicable

Job function:
Consumer Services