Shift leader, Restaurant​/Food Service

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on TEAM, GUEST, BUSINESS. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the 'Bou Crew!

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with a commitment to Make Fun Happen
• Think strategically about maximizing product sales and waste management
• Demonstrate a total store vision to take ownership of the look and feel of the store
• Be knowledgeable about the deployment for the day, and the roles and responsibilities
• Consistently leverage effective on-floor communication during the shift
• Identify the needs of the team and guest and address situations before they become problematic
• Understand multiple priorities of the shift and effectively communicate and delegate objectives and tasks
• Take ownership for the current shift and the shift that follows
• Ensure the team is executing SOP and quality standards correctly and consistently
• Coach and provide feedback to Team Members to ensure they are performing at their best
• Train team on role responsibilities, product knowledge and promotional items
• Perform administrative tasks with integrity and to completion (e.g., bank deposits, inventory, store product orders) as assigned
• Actively develop Team Members and discuss career and professional growth
• Live Core Values:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Takes ownership for impact on others and manages how they show up
• Demonstrate confidence and ownership of decision-making as Manager on Duty
• Remain resilient under pressure and bring calm in critical moments
• Lead with joy, serve guests, and engage with the community
• Seek to be of service and create success for others
• Maintain enthusiasm and curiosity as a subject matter expert and help others grow
• Demonstrate humility and curiosity to lead a diverse team and pursue growth
• Provide powerful feedback and coach the team from commitment, not just compliance
• Take ownership for positive impact on others
• Foster an inclusive and inspiring culture on every shift with every team member
• Take full ownership of personal development and actively seek feedback

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience, or properly trained and approved by Caribou Coffee to assume Shift Leader responsibilities
• Ability to work early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred:

• High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and the ability to stand for 4 to 8 hours, with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at its discretion. This job description describes the general level of work performed and is not intended to be all-inclusive.

Equal Employment Opportunity
:
Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers and prohibit discrimination and harassment of any type based on protected characteristics. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require accommodation for a disability or special need, please let us know.