Grooming Salon Manager

Overview

Our Grooming Salon Managers express their creativity as experienced pet groomers in our busy salons, focusing on grooming dogs (and cats too, if certified) of all sizes and temperaments to ensure they look their best, while also leading the daily operations of the salon.

We are an Employee‑owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in more than twenty‑five states coast‑to‑coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well‑established pet care facility may be the perfect place for you!

• Health, dental, vision, life insurance
• STD/LTD, 401K with company matching
• ESOP – Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Uniforms
• Pet supply and service discounts and more!

• Lead all Grooming Salon operations and grooming salon team to success.
• Manage end‑to‑end recruitment process to hire qualified grooming staff.
• Create, manage, and support staff schedule to promote growth of the business and maximize productivity.
• Monitor salon performance such as revenue, customer satisfaction, and groomer productivity to analyze and identify areas for improvement, and develop action plans.
• Deliver high‑level customer satisfaction and continuously improve business standards.
• Drive salon performance, develop and coach both entry‑level and seasoned groomers.
• Prioritize, teach and train high‑level safety, comfort, security, and well‑being of all pets in our care.
• Perform high‑level grooming services, maintaining and growing customer base through consultation with customers to suggest beneficial add‑on services and ensure satisfaction with services provided.
• Conscientiously perform all aspects of the grooming service to Best Friends expectations of quality.
• Always interact with customers in a warm, friendly, and professional manner.
• Practice timeliness – start shift on time, and finish pets before promised time.
• Have the ability to groom all breeds, style all fur types, and complete specific breed styles requested by client.
• Work in an organized and hygienic manner. Keep work area free of hair and clutter and sanitize tools and compartments between pets.
• Understand the purpose of products and use them appropriately, following label directions.
• Assist Center Manager to maintain inventory by reporting stock levels.
• Treat equipment and tools with care and help with simple maintenance. Report mechanical failures to manager in writing.
• Interact with Manager and center staffing in a manner to make sure the salon runs smoothly and meets the highest expectations of service and product quality.

• Must possess a love of pets and patience when handling pets.
• 2 or more years’ experience as a professional groomer and/or completion of a grooming training program.
• Previous leadership experience, with desire to lead, train, and develop a team.
• 1‑2 years salon management experience preferred.
• Strong decision‑making and problem‑solving skills.
• Must have strong communication skills.
• Ability to think clearly and quickly to resolve problems.
• Must have excellent interpersonal skills.
• Displays a professional manner at all times.
• Community outreach.
• Must be able to work weekends, evenings and holidays.

• Must be able to frequently lift 40 pounds.
• Must be able to be on feet eight hours per day.
• Must be able to stand, walk, and climb stairs frequently.
• Must be able to work on computer system.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

• High School Graduate or Equivalent.

• Experience from attending a grooming school or being professionally trained.
• Grooming certification preferred or equivalent experience.
• Master Groomer preferred or equivalent experience.