Collector - Outbound

Collector - Outbound

Location:

Ankeny, IA

Linde Gas & Equipment Inc. is seeking an Outbound Collector to join our team located in Ankeny, IA. Outbound Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines. Outbound Collectors will resolve moderately complex credit problems but may request assistance on highly sensitive accounts. The Outbound Collector will contact customers regarding delinquent payments and assist in the collection of past due accounts.

• Competitive compensation
• Comprehensive benefits plan (medical, dental, vision and more)
• 401(k) retirement savings plan
• Paid time off (vacation, holidays, PTO)
• Employee discount programs
• Career growth opportunities
• Additional compensation may vary depending on the position and organizational level

• Answer inbound phone calls from internal and external customers
• Process payments
• Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way
• Refer customer disputes to field personnel for final resolution
• Make payment arrangements on delinquent accounts
• Perform outbound collections calls in support of credit release procedures
• Escalate customer disputes and collections situations as necessary
• Assist team in meeting inbound service level standards
• Other duties as assigned

• HS diploma/GED required
• 2+ years Credit & Collections experience
• Handling inbound calls in a fast-paced environment
• Computer experience in Word and Excel
• Customer service skills
• Effective verbal communication skills
• Working successfully in a team environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression or any other reason prohibited by applicable law.