Collector - Inbound

Job Description

Linde Gas & Equipment Inc. is seeking an Inbound Collector to join our team in Ankeny, IA. Inbound Collectors will be responsible for the investigations and analysis of credit information while working within established guidelines. They will resolve moderately complex credit problems, may request assistance on highly sensitive accounts, contact customers regarding delinquent payments and assist in the collection of past‑due accounts.

• Competitive compensation
• Comprehensive benefits plan (medical, dental, vision and more)
• 401(k) retirement savings plan
• Paid time off (vacation, holidays, PTO) Employee discount programs
• Career growth opportunities
• Additional compensation may vary depending on the position and organizational level

• Answer inbound phone calls from internal and external customers
• Process payments
• Make credit release decisions following procedures as stated in The LINDE Way
• Refer customer disputes to field personnel for final resolution
• Make payment arrangements on delinquent accounts
• Perform outbound collections calls in support of credit release procedures
• Escalate customer disputes and collections situations as necessary
• Assist team in meeting inbound service level standards
• Other duties as assigned

What makes you great:

• HS diploma/GED required
• 2+ years Credit & Collections experience
• Handling inbound calls in a fast‑paced environment
• Computer experience in Word and Excel
• Customer service skills
• Effective verbal communication skills
• Working successfully in a team environment

Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high‑quality solutions, technologies and services that help our customers succeed and sustain, decarbonize and protect our planet.

Linde Gas & Equipment Inc. (LG&E) is part of the largest welding, industrial, medical and specialty gases companies in the U.S. We carry a comprehensive selection of industrial gases such as oxygen, nitrogen, argon and carbon dioxide. LG&E has an extensive network of production plants, retail stores, distribution centers and customer service locations, focusing on delivering high‑quality solutions, technologies and services that help our customers succeed and protect our planet.

For more information about the company, please visit our website.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.