Volunteer Services Receptionist​/SHIIP Scheduler

Overview

The Volunteer Services Office Receptionist supports Volunteer Services' core function of providing the care we’d like our loved ones to receive. Volunteers are key members of our team, providing a warm and welcoming presence at the Volunteer Services office. By answering phones, delivering patient items, and supporting office projects, Office Receptions help ensure the smooth function of one of the largest departments in the hospital.

Receptionists also help patients and members of the community schedule appointments with our Senior Health Information Insurance Program (SHIIP) Counselor Volunteers, a vital program that helps individuals sign up for or review Medicare plans.

• Answer phones and direct inquiries appropriately.
• Deliver patient items as needed.
• Support office projects and administrative tasks to ensure smooth operations of the Volunteer Services office.
• Assist patients and community members in scheduling appointments with SHIIP Counselor Volunteers.

• Ability to converse with and feel comfortable with a wide variety of people.
• Clear speaking voice and ability to communicate effectively on the phone.
• Good judgment in deciding how to assist patients and visitors and in determining when to direct questions to the appropriate person.

Monday through Friday, 8:30 a.m. – 12:00 p.m. and 12:00 – 3:00 p.m.

700 East University Ave
Des Moines, IA 50316