Front Office Associate

Overview

Job Title: Front Office Associate
Location: 1714 Bunker Lake Blvd NW Suite 108, Andover, MN 55304
Working Model: Onsite
Employee Type: 1.0 FTE - Full Time
Schedule: Monday through Friday 6:30AM - 3:00PM

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states—we offer the stability and resources to help you thrive. Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, Life Works, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you ll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

As a Front Office Associate at Sagent Behavioral Health, you will be the first point of contact for patients and strive to deliver a positive and welcoming experience in every interaction. This position plays an important role in the continuity of care by providing administrative support to patients and stakeholders through appointment scheduling, processing paperwork, and handling inquiries.

• Interacts with all patients and visitors with warmth and professionalism.
• Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments.
• Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems.
• Participate in administrative tasks such as electronic filing, scanning, faxing, mailing in a timely manner.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities.
• Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed.
• Attend mandatory meetings and trainings.

• High school diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.
• Physical requirements include occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs.
• Confidentiality and HIPAA compliance: all patient information must be protected according to state and federal regulations.

This is a non-exempt position. Total earnings for this position will start at $16.00 hourly.

• Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.
• Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.