Sales Support Specialist - Customer Success & Revenue

Sales Support Specialist - Customer Success & Revenue Growth

Our client, a thriving food industry company in Lawrence, MA, is seeking a Sales Support Specialist to deliver exceptional customer service while driving sales opportunities and revenue growth. This full-time, on-site position (local candidates only) combines customer engagement excellence with proactive sales support.

• Manage customer inquiries via phone, email, and live chat using Zendesk CRM while identifying upsell and cross-sell opportunities
• Proactively convert customer interactions into sales leads, track opportunities, and follow up to meet monthly revenue goals
• Resolve customer complaints and issues with empathy while recommending products and services aligned to customer needs
• Prepare monthly customer service reports and sales performance analytics, presenting trends and insights to leadership
• Develop FAQs, knowledge base articles, and process improvements to enhance customer experience and sales efficiency
• Collaborate cross-functionally on time-sensitive requests, manage multiple projects, and adapt to evolving business priorities
• Support the sales team with order processing, customer account management, and sales data tracking

• 2+ years of customer service experience in B2C environments with proven sales achievement or lead generation
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and hands-on experience with Zendesk and e-commerce platforms
• Outstanding communication skills (verbal and written) with expertise in active listening
  , relationship building
  , and consultative selling
• Strong problem-solving abilities
  , attention to detail, and a customer-first mindset that transitions naturally to sales conversations
• Ability to multitask
  , meet deadlines, and work independently in a team environment
• Knowledge of and genuine interest in the food industry

• Competitive salary and comprehensive benefits package
• Professional development in customer success and sales techniques
• Career advancement opportunities
• Collaborative work culture focused on customer loyalty and revenue growth
• Performance-based incentives and recognition

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Apply today! Submit your resume.

We're reviewing qualified candidates immediately—don't miss this opportunity!

Our client is an equal opportunity employer committed to diversity and inclusion.