Quality Leader

For this U.S. based position, the expected compensation range is $112,000 - $168,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

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ABOUT THE ROLE

Join our dynamic team as a Business Process Quality Manager.

The Energy Management Business of Schneider Electric delivers industry‑leading UPS solutions through its Transactional & Edge Line of Business. We are seeking a skilled and driven engineer to champion quality performance for the Smart‑UPS Line Interactive portfolio. The Offer Quality Leader (OQL) ensures that products meet customer expectations, continuously improving quality and customer satisfaction across the lifecycle.

Partnering closely with Project Management, Product Management, Engineering, Technical Support, Manufacturing, and customers, the OQL owns the quality performance of the Smart‑UPS Line Interactive offers. This role monitors field performance, drives quality improvements, and ensures that customer experience remains at the center of all decisions.

• Oversee end‑to‑end offer quality—including marketing, manufacturing, supply chain, and support—to enhance customer experience.
• Analyze quality data from PRB/I2P, CCC cases, surveys, manufacturing quality, suppliers, RMA, and TEX to identify trends and priorities.
• Develop and secure Critical‑to‑Quality (CTQ) requirements grounded in customer needs and domain expertise.
• Define annual quality targets and roadmaps; assess performance and effectiveness of improvement actions.
• Lead issue resolution and prevention through 8D, Lean, and Six Sigma methodologies.
• Coordinate with plant quality teams, lead monthly quality reviews, and support product audits and annual reviews.
• Establish and execute surveillance plans to ensure proactive detection of emerging quality risks.
• Represent quality in the Product Evolution Process (PEP), Product Withdrawal Process (PWP), and Board of Change (BoC).
• Maintain and optimize technical support categorization and product return logistics.
• Lead customer complaint resolution for non‑VIP accounts; support VIP escalations with the Customer Complaint Manager.
• Drive the Technical Complaint Analysis (TEX) process, including physical return coordination.
• Make recommendations on delivery stops or derogations when required.
• Provide timely communication to customers, Technical Support, and internal stakeholders regarding product quality and evolution.
• Report monthly field performance (e.g., FFR), analyze trends, and lead 8D activities with CE, TS, and plants.
• Deliver customer experience insights to Offer Management and participate in roadmap and requirement discussions.
• Travel up to 10%.

• Engineering degree preferred; relevant field experience considered.
• Strong electrical/mechanical background is a plus.
• Proficiency in quality tools (8D, 5 Why, Ishikawa) and…