Americas Factory Operation Manager

Americas Factory Operations Manager

This role has been designed as onsite with an expectation that you will primarily work from an HPE office.

HPE Financial Services is seeking an experienced Americas Factory Operations Manager to lead and optimize operations for customer product returns, refurbishment, and resale. This role is critical in supporting HPE's sustainability initiatives and enabling investment capacity solutions for customers and partners.

• Technical Renewal Center (TRC) Management:

  Direct operations at the Andover, MA facility, ensuring productivity and operational excellence.

• End-of-Lease & ITAD Operations:

  Manage customer product returns processing, ensuring efficient handling and compliance with standards.

• Certified Pre-Owned (CPO) & Secondary Market Resale:

  Oversee resale channels to maximize value recovery and maintain quality assurance.

• Vendor Oversight:

  Supervise processing sites across the Americas, ensuring adherence to HPE standards and performance metrics.

• Turnaround Time (TAT) Measurement & Improvement:

  Establish and monitor TAT metrics for product returns, refurbishment, and resale. Implement strategies to reduce cycle times and improve customer satisfaction.

• Cost Control & Efficiency:

  Drive cost optimization initiatives across operations, balancing quality and profitability. Monitor budgets and implement cost-saving measures without compromising service levels.

• People Development & Leadership:

  Build and develop high-performing teams. Provide coaching, training, and career development opportunities to foster engagement and growth.

• Process Optimization:

  Drive continuous improvement in workflows to enhance efficiency and scalability.

• First level university degree or equivalent experience; advanced university degree preferred.
• Typically 10+ years of experience in a supply chain function (or related fields).
• Typically 2-4 years of people management experience.

• Operations Expertise:

  Proven experience in operations management, preferably in IT asset disposition or reverse logistics, with strong understanding of demand and supply planning processes, business operations, and strategy.

• Performance & Process Management:

  Expertise in TAT measurement, cost control, and process optimization. Excellent analytical thinking, data modeling, and problem-solving skills.

• Leadership & People Development:

  Advanced leadership skills, including coaching, team-building, conflict resolution, and workforce development in a virtual and global environment. Ability to develop and lead diverse teams across multiple locations.

• Project &
  
  Risk Management:
  
  

  Excellent project management skills, including time and risk management, and project structuring.

• Communication & Influence:

  Excellent verbal and written communication skills, including advanced negotiation, presentation, and influence skills. Ability to communicate effectively with a wide variety of audiences; mastery in English and local language.

• Business Acumen & Technical Knowledge:

  Superior business acumen, technical knowledge of multiple business units, and extensive knowledge in applications and technologies. Strong understanding of company policies and processes.

• Global Trade & Compliance:

  Advanced understanding of national and international trade requirements.

• Relationship Management:

  Advanced skills in partnering, consulting, and stakeholder engagement.

• Multi-tasking & Prioritization:

  Advanced ability to manage multiple priorities in a fast-paced environment.

• Sustainability & Market Knowledge:

  Knowledge of sustainability principles and secondary market dynamics is a plus.

• Accountability
• Active Learning
• Active Listening
• Coaching
• Commercial Acumen
• Complex Project Management
• Contract Management
• Creativity
• Critical Thinking
• Customer Experience Strategy
• Data Science
• Design Thinking
• Empathy
• Engineering Product Development
• Financial Acumen
• Follow-Through
• Global Sourcing
• Growth Mindset
• Intellectual Curiosity
• Long Term Planning
• Managing Ambiguity
• Manufacturing Supply Chain
• Negotiation
• Plus additional skills as applicable

• Health & Wellbeing:

  We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

• Personal & Professional Development:

  We also invest in your career because the better you are, the better we all are. We have programs to help you reach career goals, whether you want to become a knowledge expert or apply your skills to another division.

• Unconditional Inclusion:

  We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We value varied backgrounds and support flexible work arrangements.

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Job
:
Supply Chain & Operations

Job Level
:
Manager_2

The expected salary/wage range for this position is provided below. Actual offer may vary from this range…