Head of Technology Enablement & Operations - North America region
Listed on 2026-03-14
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IT/Tech
IT Support, IT Project Manager
Overview
Straumann Group
Position Title: Head of Technology Enablement & Operations - North America region
Location/s: Andover (MA), United States
Job Category: Information Technology
Company: STUS - Straumann US
The Straumann Group is a leading global provider of dental technologies and solutions, dedicated to advancing oral health and restoring patients' smiles worldwide. Its solutions are designed to help dental professionals deliver predictable, high-quality care across implantology, restorative dentistry, orthodontics, digital dentistry and biomaterials.
Straumann Operations in North America
In North America, Straumann s operations support the Group s mission by delivering the core capabilities needed for market execution, product delivery, customer support and operational excellence across the region. Straumann USA — with corporate and operational facilities in Massachusetts — serves as a central hub for market execution, product delivery, customer support, and operational excellence across the region. The North American organization manages sales, distribution, manufacturing, training, and technical support for a comprehensive range of dental solutions, including implant systems, prosthetics, digital tools, and practice-oriented services.
Position Summary
Reporting to the Chief Technology & Information Officer, the Head of Technology Enablement & Operations for the North America (NAM) subsidiary is responsible for leading regional IT operations, managing a team, and aligning IT strategy with business goals.
Responsibilities- Oversee all IT operations and infrastructure for the NAM region, including network, hardware, software, and cloud environments, ensuring optimal performance and reliability.
- Lead, manage, and develop a high-performing regional Tech Support team, fostering a culture of accountability, innovation, and continuous improvement.
- Serve as the primary point of contact for all technical issues within the region, ensuring timely resolution and stakeholder satisfaction.
- Align regional technology strategy with business objectives, driving initiatives that support growth, operational excellence, and digital transformation.
- Manage the regional technology budget, monitor performance metrics, and ensure cost efficiency across all IT services.
- Ensure compliance with global technology policies, cybersecurity standards, and regulatory requirements, executing adherence throughout the region.
- Partner with headquarters to implement global systems and platforms, ensuring seamless integration and adoption across the NAM region.
- Lead efficiency-focused AI initiatives, leveraging advanced technologies to optimize processes, enhance decision-making, and deliver measurable business value.
- Drive the SAP S/4
HANA transformation program for the NAM region, ensuring successful deployment, change management, and alignment with global ERP strategy. - Collaborate with regional managers and HQ to ensure consistent IT service delivery, adherence to SLAs, and harmonization of technology standards.
- Manage and maintain strategic relationships with external vendors and outsourced service providers, ensuring quality and cost-effectiveness.
- Handle on-call escalations and critical incident management as needed, maintaining business continuity and minimizing downtime.
- Works with key users and subject matter experts to ensure adequate process documentation (manuals, SOPs, Work Instructions etc.).
- Keeps up to date with technical and industry sector developments.
- Supports the business user community in all NAM entities, building relationships, promoting adequate knowledge and skill levels related to the use and ongoing improvement of business processes and solutions.
- Bachelor s degree in computer science, IT, or related field (or equivalent experience). An advanced degree is often preferred.
- 10+ years of IT management experience, with at least 5-10 years in a leadership role.
- Proven experience managing a team, including remote teams.
- Deep technical knowledge of both Enterprise applications (SAP) and IT infrastructure (including cloud technologies such as AWS and Azure services)
- Experience with IT…
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