AV Technician

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
We are seeking an Audiovisual (AV) Technician to support our client site in Andover, MA. You'll be responsible for providing a variety of AV and videoconferencing (VTC) support ranging from desktop solutions to video walls, network services, and digital signage.

Your role will include providing exceptional customer service, maintaining conference room integrity, and supporting executive-level events with the highest standards of technical excellence and support from our in-house team of skilled experts.
What your day-to-day will look like
Provide onsite and in-room technical support to customers as requested

Set up, test, operate, and break down AV and VTC equipment for meetings and events

Manage proactive executive and high-profile meeting support

Respond to customer special requests and accommodate last-minute changes

Troubleshoot AV and VTC technology issues

Perform regular preventive maintenance checks on equipment

Execute and assist the Video Operations Center with video conference setup, end user training, and issue escalation

Provide consultation and education to users on presentation technology

Take ownership of identified system faults and monitor resolution actions

Assist with room reservations and facility requests

Support furniture reconfiguration and equipment installation

Maintain AV/VTC inventory and develop standard documentation including tip sheets and SOPs

Required Qualifications
High School Diploma/GED

General understanding of basic AV terminology and components

Strong background with Microsoft Teams/MTR

Experience with Lync/Skype for Business

Familiarity with VTC Codecs (Polycom and Cisco), audio mixers, control systems, AV automation, amplifiers, microphones, projection systems, and video cameras

Proficiency in Microsoft Suite

Photography and videography experience

Preferred Qualifications
Bachelor's Degree

3 years related experience working in a professional setting

Experience with Event Management System (EMS) Software

Hotel or IACC Certified Conference Center AV experience

Proficiency installing, configuring, and troubleshooting Audio DSPs (BIAMP, Clear One, Crestron)

Knowledge of ISDN/IP data networks, videoconferencing bridges, gateways, and cabling

Industry relevant training (CTS) or technical certifications

Ability to quickly learn new systems and technologies

Excellent organizational and database management skills

Proven ability to manage multiple complex projects with varying deadlines

Other

Qualifications:

Excellent customer service skills and professional attitude

Ability to thrive in fast-paced, demanding environments

Strong analytical and problem-solving abilities

Capability to work independently and within a team

Work details:

Location:

Onsite

Work Schedule:

7:30am - 4:00pm, Monday - Friday

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
58,240. USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site
-Andover, MA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific…