Service Desk Lead
Listed on 2026-03-01
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Match Point Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome.
We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Service Desk Lead- Onsite role only: hybrid or remote work is not acceptable
- Future relocation: The client is expected to relocate in approximately 6–8 months to Somerville, MA
- Rate: $ 30 - 35/hr
- Minimum 7+ years of end-user support experience
- 7+ years of Incident Management and/or IT Ticketing systems experience
- Strong experience with Active Directory
- Experience with Microsoft 365 (O365) and OKTA beyond basic administration
- Strong Microsoft Product Suite knowledge
- Experience supporting Apple Mac hardware and software
- Experience with Disk Imaging software
- Strong documentation, reporting, and analytical skills
- Excellent communication and customer service skills
- Proven leadership or team oversight experience
Match Point Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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