Human Resources Solution Center Specialist - Andover, MA

Human Resources Solution Center Specialist

In this role: You have the opportunity to impact Mercury's employee experience as a member of the HR Solution Center team. We are seeking a detail-oriented HR Specialist to specifically focus on learning/training and Benefits tickets and day-to-day support on Zendesk transactional tasks including but not limited to life qualifying events, unemployment claims, timecard questions and other related inquiries. This position requires a strong understanding of HR processes, exceptional organizational skills, and the ability to appropriately handle sensitive and confidential information.

• Providing client-focused support to our employees, responding to basic questions, and resolving issues within our SLAs
• Supporting the Talent and Total Rewards team as our main point of contact for general questions
• Supporting HR execution throughout the full employee value stream, from hiring to offboarding
• Processing employee status changes, transfers, and promotions accurately and timely
• Auditing input of data into HR systems to ensure compliance and accuracy
• Responding to employee inquiries regarding HR policies, procedures, and programs
• Collaborating with cross-functional teams to improve HR processes
• Participate in special projects and initiatives, and other duties as assigned
• All other duties as assigned

• High School Diploma or GED required
• 2-3 years of relevant experience
• Must have Experience with HRIS systems (platforms)
• Helpdesk experience
• Ability to work across numerous channels of communication including phone, email, Microsoft TEAMS, etc.
• Microsoft Office Suite skills
• High attention to detail with strong accuracy in transactional work and answering tickets

• Bachelor's degree
• Prior experience in HR
• Ability to collaborate with teams, cross functionally.
• Demonstrated ability to work within a fast-paced, deadline-oriented environment
• Demonstrated ability to work independently and be self-motivated
• Strong communication, customer service skills and ability to manage competing priorities
• Knowledge of HR practices, policies, processes, and systems in a multi-state environment

This is a hybrid role; the position would require on-site 3‑5 days a week on‑site work. This position can be in Andover, MA, Hudson, NH, Gulf Breeze, FL, or Huntsville, AL.

Fulltime Equivalent Job Grade Salary Range for this position

$38,300.00 – $76,600.00 annual salary for in‑office or hybrid employees in FL, GA, IN, AZ, AL, MD or TX, and all remote employees

$42,900.00 – $85,800.00 annual salary for in‑office or hybrid employees in VA, CA, NH or MA

$45,200.00 – $90,400.00 annual salary for in‑office or hybrid employees in NJ

Mercury considers a variety of factors to determine individual base salary offers to candidates, including:

• the role and related responsibilities;
• prior work experience;
• education, training, skills and certifications;
• internal equity with others employed by Mercury in similar roles;
• geographic location; and
• alignment with market data.

In addition to base salary, Mercury provides a variety of benefits for team members including:

• bonus opportunities (or special incentives for sales positions);
• health, life and disability insurance;
• company‑paid holidays and time off;
• 401(k) retirement plan;
• discounted employee stock purchase plan;
• tuition reimbursement; and
• access to professional development and personal wellness platforms including Linked In Learning, Headspace, Aaptiv and Virgin Pulse.

Team members at the Director or Vice President level are also eligible to receive annual stock‑based awards.

Mercury offers a 9/80 alternative work schedule that provides employees more opportunity for work/life balance (available based off location)

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision…