Customer Service Analyst

Our client a well known Financial services company is seeking a Customer Service Analyst in their Andover, Massachusetts location!

• Support the settlement and operational management of debt and private equity transactions from onboarding through lifecycle events
• Facilitate deal execution activities, including asset setup, ticket preparation, and coordination of settlement processes
• Confirm and track cash settlements, including oversight of cash wire controls and related documentation
• Assist with reconciliation requests, research inquiries, and exception resolution
• Support vaulting requests and physical security registration requirements for applicable assets
• Maintain accurate records and documentation in accordance with internal controls and high-security protocols

• Work with loan-based products including term loans, revolvers, delayed draw facilities, and privately originated debt/equity instruments
• Support loan setup, interest calculations, amendments, restructurings, and loan agency functions
• Participate in the loan settlement process, including complex deal structures and control/pledge agreements
• Assist with operational workflows tied to private equity investments and alternative strategies

• Understand accounting implications tied to lifecycle events, including principal and interest (P&I), expenses, and capital contributions/distributions
• Partner with accounting and finance teams to ensure accurate recording and reporting of transactions
• Support controls and documentation tied to income accounting and asset activity

• Experience supporting operations for alternative investments, private credit, loans, or private equity
• Working knowledge of loan products and settlement processes
• Familiarity with accounting treatment of investment lifecycle events
• Strong attention to detail and ability to operate in a high-security, control-driven environment
• Excellent organizational, reconciliation, and research skills
• Ability to manage multiple priorities and meet time-sensitive deadlines