Personal Lines Account Manager

Our client is seeking an outgoing, customer-focused Personal Lines Customer Service Representative to join their established, community-oriented agency. In this role, you’ll serve as the first point of contact for clients, providing exceptional service, processing transactions, and building lasting relationships. This is an onsite position in a fun, supportive office where professionalism is balanced with humor and camaraderie.

Here’s what sets the agency apart:

• Long-Standing Reputation: Serving clients since 1958 with a strong commitment to service, competitive pricing, and local community engagement.

• Proudly Independent: No plans to sell to a large brokerage.

• Fun, Low-Stress Environment: Leadership values keeping things light and positive, even in a high-volume business.

• Community Connection: Dedicated to helping clients across Massachusetts and New England with tailored insurance solutions.

Key responsibilities include:

• Warmly greet clients in person and over the phone, ensuring a welcoming experience
• Process customer policy changes and premium payments promptly and accurately
• Follow up with clients to confirm satisfaction, answer questions, and offer additional coverage options
• Present and explain policy options based on each client’s needs
• Share information on new products and services
• Build and maintain strong relationships to foster client retention and loyalty
• Address and resolve customer issues with professionalism and tact

Qualifications:

• Active Personal Lines P&C license – REQUIRED
• At least 2 years of experience in an agency setting
• Positive, enthusiastic, and personable demeanor
• Strong multitasking and follow-through abilities
• Excellent verbal and written communication skills
• Proven customer service expertise and relationship-building skills
• Goal-driven, with the ability to work both independently and as part of a team

Compensation and Benefits:

• Competitive base salary commensurate with experience
• Bonus and commission incentives
• Sign on bonus
• 15 days PTO
• Comprehensive benefits package
• 14 paid holidays, summer outing, Christmas party, and snow days
• Onsite schedule:
  Mon–Thu 8:30 AM–4:30 PM, Fri 8:00 AM–4:00 PM
• Supportive, team-oriented culture where your contributions are valued