Volunteer Caseworker

About the Role

Volunteer Caseworkers play a vital role in supporting beneficiaries through personalised, one-to-one assistance. You’ll arrange phone or face‑to‑face conversations with those seeking help, understand their circumstances, and work with them to identify the right support options. You’ll type clear case reports, communicate with partner organisations, and ensure beneficiaries remain updated throughout.

This role is incredibly rewarding and ideal for someone who wants to make a meaningful and lasting impact in their community.

Caseworkers are often the first point of contact for someone seeking assistance. You’ll listen without judgement, gather information, and assess what support is needed. You’ll then write a case report outlining recommendations, helping beneficiaries access financial, practical or emotional support. Your work may directly lead to life-changing outcomes — from securing funding for specialist disability equipment, arranging home adaptations, helping someone stay in their home, or signposting them to expert advice around benefits, housing, debt or mental health.

Activities may include:

• Arranging phone or face‑to‑face conversations with potential beneficiaries
• Understanding support needs and gathering information
• Typing written case reports
• Sign‑posting to specialist services
• Keeping beneficiaries updated throughout their case

• Friendly and approachable
• Great written and verbal communication skills
• Non‑judgemental and empathetic
• Reliable and trustworthy
• Basic IT skills

• Expenses
• Training

• Will require a criminal record (DBS) check

This role is suitable for:

• Those who want to work indoors

Volunteers may take part in:

• Arranging phone or face‑to‑face conversations with potential beneficiaries
• Understanding support needs and gathering information
• Typing written case reports
• Sign‑posting to specialist services
• Keeping beneficiaries updated throughout their case

• Monday
• Tuesday
• Thursday
• Friday
• Saturday
• Sunday

Andover

For nationally supported cases, volunteers typically spend 1–2 hours per week
, depending on the complexity of the case.

If you are interested in this volunteering opportunity then please complete the form below.

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