Retail Keyholder; Store

Overview

Join to apply for the Retail Keyholder (Store 4680) role at Game Stop
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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: promptly greet guests, respond to questions/concerns promptly and courteously, assist guests in meeting their video gaming needs, inform guests about promotions and the trade-in program, recommend additional items, apply selling behaviors during each transaction, and express gratitude to every guest. Prioritize guests over tasks and circulate throughout the store.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, answering promptly and professionally to ensure every guest receives top-tier service.
• Promote Game Stop’s guest benefits, such as the new title reservations program and the Pro Rewards loyalty program.
• Maintain store cleanliness and organization, ensuring fixtures and equipment are in working order and areas are merchandised according to guidelines.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness and safety best practices.
• Conduct store inventory counts, stock/restock merchandis e on shelves and fixtures, and move products from the stock room to the selling floor.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily transaction totals in the POS system. Complete closeout paperwork, assist management with cash handling, and make daily bank deposits as required.
• Check shipments for discrepancies or shortages and report them to the Store Manager or Assistant Manager as needed.
• Process defectives/recalls and stock pulls accurately, ensuring proper labeling and packing lists.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Follow all opening and closing procedures and adhere to company policies and code of conduct.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills and genuine, friendly assistance to every guest.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, rapidly changing environment.
• Meet performance expectations including attendance, professional dress, and grooming.
• Operate the POS system and complete required paperwork.
• Basic math and alphabetizing skills.
• Self-motivation and ability to work as part of a team.
• Problem-solving and judgment abilities; follow written or verbal instructions.
• Deliver bank deposits following loss prevention safety guidelines.
• Flexible schedule, including extended hours/days, nights, weekends, and some holidays; minimum 3 days/week availability.
• Remain effective under pressure; stand and move throughout the store for up to 10 hours per day.

Note:

Job descriptions are subject to change based on business conditions/needs. Game Stop provides equal employment opportunities to all applicants and employees and offers reasonable accommodations under the Americans with Disabilities Act and applicable state and local law.

Compensation: $8.50 - $11.25 per hour.

Benefits:
Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may be eligible for a bonus and/or other incentives.

• Full-time

• Sales and Business Development

• Retail