Assistant Manager

Overview

We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow.

• Operational Support
  • Assist the Site Manager in overseeing the day-to-day operations of the car wash facility.
  • Implement and enforce company policies and procedures to ensure efficient operations.
  • Monitor and maintain inventory levels of chemicals, equipment, and other necessary items.
  • Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards.
  • Assist in scheduling and coordinating shifts, ensuring adequate staffing levels.
• Customer Service
  • Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
  • Assist management to resolve customer issues and complaints in a timely and satisfactory manner.
  • Assist in training and guide staff members on delivering excellent customer service.
  • Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty.
• Staff Supervision and Training
  • Assist in training new team members.
  • Provide ongoing coaching, guidance, and performance feedback to the crew members.
  • Partnering with Site Manager on employee performance and productivity.
  • Foster a positive and collaborative work environment, promoting teamwork and employee morale.
• Safety and Compliance
  • Ensure employee compliance with all safety regulations and company policies while on duty.
  • Conduct regular safety inspections and implement corrective measures as needed.
  • Assist in training staff on safety protocols and procedures.
  • Maintain accurate records of incidents, accidents, and safety-related activities.
• Administrative Tasks
  • Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data.
  • Assist in budgeting and monitoring expenses to ensure financial targets are met.
  • Assist in the customer claims process, including documentation, de-escalation, and approval/denial.

• High school diploma or equivalent
• Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficient in using computer systems and software for administrative tasks.
• Ability to work flexible hours, including weekends and holidays.
• Must be able to walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
• Must be willing to work in hot/cold weather conditions if necessary

• Competitive Pay
• Paid Time Off
• Flexible Hours
• Employee Bonuses & Commissions
• Health, Dental, and Vision insurance
• 401K Match
• Parental Leave

Joining our team as an Assistant Manager offers a rewarding opportunity to contribute to the success of our car wash facility while gaining valuable management experience. If you have a passion for customer service, team leadership, and operational excellence, we would love to hear from you.