Desktop Support Analyst

Description We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position requires someone with a hands-on approach to managing and maintaining hardware, software, and operating systems in a dynamic IT environment. The role offers an excellent opportunity to contribute to a fast-paced organization while ensuring smooth technical operations.

Responsibilities:

- Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance.

- Set up and image laptops for both new and existing employees, ensuring they are ready for use.

- Provide encryption keys and assist users with secure access when required.

- Troubleshoot and resolve technical issues related to hardware and software across the organization.

- Deploy and configure desktop software tailored to user needs.

- Manage and prioritize incident tickets using the Service Now platform, ensuring timely resolutions.

- Perform inventory checks and asset management tasks to maintain accurate records of equipment and supplies.

- Conduct necessary updates to Windows systems to keep devices secure and functional.

- Recommend hardware and software purchases based on organizational needs.

- Assist with additional tasks and responsibilities as assigned. Requirements - Associate degree in a related field or equivalent practical experience.

- Minimum of 2 years of experience in desktop support; A+ certification is preferred.

- Proficiency in hardware and software installation, imaging, and troubleshooting.

- Familiarity with ticketing systems such as Service Now and the ability to manage support tickets effectively.

- Strong knowledge of desktop hardware, imaging processes, and basic troubleshooting techniques.

- Ability to lift up to 30 pounds and maneuver equipment carts as needed.

- Excellent communication skills and a customer-focused approach to technical support.

- Commitment to staying updated on IT best practices and emerging technologies. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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