Technology Support Specialist
Job in
Anderson, Anderson County, South Carolina, 29621, USA
Listed on 2026-03-03
Listing for:
NewSpring Church
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, Systems Administrator, IT Support
Job Description & How to Apply Below
Primary Responsibilities:
- Provide great customer service to anyone who has questions, technology challenges or interacts with the New Spring Technology Team:
- Answering and responding to incoming support requests, tasks, walk-in support needs and calls to the support number during office hours
- Taking ownership of issues end to end. As needed, leverage the knowledge of the team and other resources to support and troubleshoot issues
- Technical Responsibilities:
- Staff and Campus Technology:
Provide remote and on-site support for staff and office hardware, ensuring the technology in all campus environments is operating as expected. - Rock RMS & Data:
Assist staff with functional support, troubleshooting, and data entry best practices within Rock RMS to ensure data integrity - Web & App:
Triaging and documenting user-reported and self-identified bugs for the New Spring website and mobile app before escalation.
- Staff and Campus Technology:
- Adhere to and encompass the qualities and characteristics required of New Spring Church staff members, as defined by the Policies and Procedures Handbook.
- Support the implementation of new solutions or tools
- Test, evaluate and assist in the decision making for new technology solutions.
- Continually develop the knowledge and skills needed to serve in a technical capacity
- When presented with a problem, develop and implement solutions for how that problem could or should be solved.
- Additional projects and/or assignments as needed.
[KSA's - Knowledge,
Skills and Abilities
]
- This role is full time 40 hours per week.
- A high school degree is required. Two or four year degree is preferred or comparable work experience in customer support and/or information technology is preferred.
- Technical proficiency with common operating systems (MacOS, iOS, Chrome
OS, Microsoft Windows) - Basic understanding of:
- CRM systems (RockRMS)
- Networking (Juniper, Meraki, Ubiquity)
- Device & user management systems (Intune, Mosyle, Google MDM)
- Ability to communicate technical and complex concepts in ways that non-technical staff members can understand and the ability to remain calm and helpful during high-pressure situations.
- Proven ability to troubleshoot hardware, software and connectivity issues.
- This role adheres to a standard schedule, knowing it may fluctuate at times & based on certain needs. Standard schedule is:
- Sunday: 8am-1pm
- Monday: 8am-4pm (or 9-5)
- Tuesday: 8am-4pm (or 9-5)
- Wednesday: 8am-4pm (or 9-5)
- Thursday: 8am-4pm (or 9-5)
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