Sales Assistant

Overview

About Justrite Safety Group

At Justrite Safety Group, we’re more than just a collection of industrial safety companies; we’re a dynamic organization dedicated to protecting people, property, and the planet. Our portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence. As our business grows, we seek top talent to join our team as we revolutionize industrial safety, ensuring that every worker returns home safe and every workplace remains secure.

Safety isn’t just a priority—it's our passion.

Basic Concepts Inc. is seeking a Sales Administrator to join their operation at the Anderson, SC or remote. The purpose of this position is to serve as the key contact for both external and internal customers regarding all product lines. The Sales Administrator will act as a key intermediary between the outside/inside sales team and the production and finance teams, with a goal to help reduce the administrative tasks typically carried out by the outside sales team.

The Sales Administrator will also have some daily external customer interaction and must be driven to help both internal and external customers succeed.

As a member of our Sales team, you’ll have the opportunity to work with leading distributors and top brands in the industry, driving sales efforts that make a real impact. The sales team focuses on building and maintaining strong relationships, delivering the best outcomes for our partners and customers, with a focus on customer satisfaction as evidenced by our Net Promoter Score (NPS).

• Complete external customer account and credit applications to completion
• Streamline the sales process
• Complete customer quotations for external and internal customers
• Manage documentation compilation and submission for complex EPC projects
• Provide proactive customer order updates and support scheduling of shipments and delivery coordination
• Research and provide solutions to customer service issues, such as product availability, invoice and proof of delivery, distribution, pricing and logistics issues
• Maintain open communications with Sales, Marketing, Credit, Shipping/Traffic and Planning to resolve and identify process/customer issues/opportunities
• Identify opportunities for process improvements
• Lead assessment and assignments; coordinate marketing programs
• Support the Sales Director as needed
• Assist in order processing by compiling data for order packets and managing the approval drawing process
• Cover phone calls and incoming requests in coordination with the Inside Sales team

To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:

• 3–5 years of experience in a fast-paced customer service environment
• A strong desire to provide world-class service to internal and external customers
• Decision-making and problem-solving skills
• Initiative and ability to achieve objectives with minimal direction
• Ability to prioritize and organize a demanding workload in a fast-paced environment
• Ability to work in a team environment; assertive, persuasive and diplomatic

Additional qualifications that could help you succeed further include:

• Computer skills within a Windows environment, MS Office, and Excel
• Professional telephone etiquette and excellent communication skills

The position offers a competitive base salary ranging from $45,000 to $55,000. Actual base salaries will vary and may be above or below the recommended pay range based on location, relevant experience, and performance. Additionally, this role is eligible for an annual incentive plan to enhance the total compensation package when Justrite Safety Group and its business units achieve annual targets.

Our benefits package is designed to be the best in the industry, offering comprehensive medical, dental, and vision coverage, flexible hours, and alternative work arrangements to support work-life balance. Benefits vary by role and business needs. Financial security is provided through a 401(k) plan with company match, and the plan includes…