Front Office Associate

Overview

Nmble Medical has partnered with a leading pediatric dental practice dedicated to providing exceptional oral healthcare in a fun, caring, and comfortable environment for children. We believe in creating a positive experience for every family that walks through our doors, and our team is the key to making that happen. We are seeking a dynamic and experienced Front Office Manager to join our team and help us maintain our high standards of patient care and operational excellence.

• Assist in managing, training, and mentoring front office staff, including receptionists and scheduling coordinators. Foster a positive and collaborative team environment.
• Serve as a point of contact for patient inquiries, concerns, and feedback. Ensure a warm, welcoming, and professional atmosphere for all patients and their families.
• Oversee the patient scheduling system to optimize schedules. Manage and troubleshoot scheduling conflicts, cancellations, and no-shows.
• Assist with verifying patient insurance coverage, processing claims, and managing patient accounts. Handle financial arrangements and ensure accurate billing procedures.
• Maintain and organize patient records in compliance with HIPAA regulations.
• Identify opportunities to improve front office workflows and efficiency. Develop and implement protocols to enhance the patient experience and operational effectiveness.
• Generate and analyze reports on key performance indicators.

• Minimum of 3-5 years of experience in a dental or medical office setting.
• Strong knowledge of dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft).
• Familiarity with dental insurance plans, billing codes (CDT), and claims processing.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to lead and motivate a team.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• A friendly, patient, and professional demeanor, especially when interacting with children and parents.

The Front Office Manager will work closely with the Practice Manager to oversee the day-to-day administrative and front office operations of the practice. This role is crucial in ensuring a seamless patient experience from scheduling to check out. The ideal candidate will be a highly organized, detail-oriented leader with excellent communication skills and a passion for working with children and their families.