Service Advisor
Job in
Anderson, Madison County, Indiana, 46016, USA
Listed on 2026-01-27
Listing for:
Tom Wood Honda
Full Time
position Listed on 2026-01-27
Job specializations:
-
Automotive
Job Description & How to Apply Below
Service Advisor
Join a Premier Automotive Team
Tom Wood Group
Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional, concierge-level service experience. This role blends automotive knowledge, clear communication, and a commitment to excellence that aligns with our core values.
Schedule:
Monday–Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 3:00 PM
- Paid Time Off (PTO) & Vacation
- Paid Holidays
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Life & Disability Insurance
- Professional Training & Career Development
- Tuition Reimbursement
- Service Awards
- Career Advancement Opportunities
Customer Experience & Communication
- Deliver a warm, professional, concierge-level greeting to every client
- Actively listen to customer concerns and clearly explain service recommendations
- Maintain consistent communication regarding repair status, timelines, and additional needs
- Build long-term customer relationships to encourage loyalty and repeat business
- Accurately write repair orders reflecting customer concerns and technician findings
- Collaborate with technicians and parts departments to ensure efficient workflow
- Prepare detailed and accurate estimates for repairs and maintenance
- Review completed work with customers and explain findings clearly and confidently
- Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
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