Office Manager-Specializing in Customer Experience & Office Operations

Big Time Pest Control is BOOMING and we are very excited to be adding another phenomenal manager to support our Customer Service Specialist & Operations Teams. We have an amazing group of vibrant, hard working people here in the office, and we are thrilled to add another vibrant person to our group. We work together to provide remarkable customer service for our customers and ensure they love Big Time Pest Control!

Our Office Manager is the backbone of the administrative and scheduling functions-keeping customer service smooth, technicians productive, records accurate, and leadership informed.

If this describes you, then apply!

• Strong multi-tasking and prioritization
• Process-driven mindset (can create, document, and improve workflows)
• Time management across multiple departments
• Ability to work independently and make judgment calls
• Detail-oriented with follow-through
• Ability to motivate and hold staff accountable
• Reconciliation and error resolution
• Confidentiality and ethical handling of sensitive data

Our Office Manager will contribute to our teams success by:

Administrative & Front Office Management

• Supervise/Train and support office staff handling phones, email, and customer inquiries. Including call monitoring, coaching, and quality assurance
• Maintain and update customer records, service agreements, billing information, and account notes in the CRM.
• Oversee daily cash/credit reconciliations, deposit preparation, and invoice processing.
• Manage office supplies, equipment, and vendor accounts.

Scheduling & Dispatch Support

• Oversee daily scheduling and routing for technicians & inspectors to ensure efficiency and customer satisfaction.
• Manage customer escalations, emergency calls, reschedules, and special jobs.
• Work with Managers to monitor route performance metrics (on-time arrival, completion rates, callbacks) and adjust as needed.

Customer Service & Retention

• Ensure calls are answered promptly and professionally, and that issues are resolved quickly.
• Track customer complaints or cancellations, elevate trends to management, and coordinate retention efforts.
• Support renewal campaigns for recurring service plans.

HR & Compliance Administration

• Assist with onboarding paperwork, training schedules, and timekeeping for field and office staff.
• Coordinate office meetings, training, and internal communications.

Process & Technology

• Ensure consistent use of company software (CRM, routing/dispatch, phones) and train new staff on systems.
• Suggest and implement workflow improvements to reduce errors and improve efficiency.
• Liason between IT department and equipment maintenance.

Culture & Team Support

• Foster a positive, customer-focused culture in the office.
• Provide coaching and feedback to office staff to ensure excellent service and compliance.
• Act as a liaison between technicians, sales staff, and management to keep communication flowing.

Financial & Reporting Duties

• Generate and review daily/weekly/monthly reports for accounts receivable, sales, and productivity.
• Support leadership with data for budgeting, forecasting, and KPI tracking.

If you’re ready to build a rewarding career with a supportive, high-energy team, apply today and become part of something BIG.

Core Values:

• Be Proud - of what you do & represent
• Integrity - Doing what you know is right, even if it means extra effort
• Grow - Invest in yourself as a professional. Pave the way for tomorrow’s teammates
• Teamwork - we compete against the world; not each other. We set our team up for success
• Inspire - be more than you thought you could be & accomplish more than you think is possible
• More with Less - thrive through adversity to overcome challenges. frugal innovation
• Educate - each the benefits of our industry. Improve lives & Habits with knowledge & expertise

We Proudly

Offer:

• LONG TERM CAREER OPPORTUNITIES

• Medical, Dental, Vision
• Matching IRA @ 3%
• Paid Time Off Policy
• Accident Insurance, Life Insurance