Protective Services Specialist ; PCN N

What You Will Be Doing

In this role, you will play an integral part in keeping vulnerable adult Alaskans safe. You will be responsible for receiving and investigating allegations of abuse, neglect, and exploitation. You will assess an adult’s decision‑making abilities and provide voluntary supportive services or involuntary protective services based on needs through advanced‑level casework, service plan development, preparing legal forms, attending court hearings or mediation, and providing testimony as necessary.

You will serve a wide range of individuals who may be experiencing significant behavioral, medical, mental health, and socioeconomic needs throughout an adult’s lifespan.

Our mission at Senior & Disabilities Services is to promote health, well‑being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice, and dignity.

Adult Protective Services staff contribute to the division's mission by working with individuals and providing a variety of services, helping them make informed decisions about those services while allowing them to care for themselves.

Joining our team allows you the opportunity to work alongside a friendly, supportive, and innovative team of professional staff with years of experience and a high level of dedication to the protection and safety of vulnerable Alaskans throughout our majestic state.

We work in a supportive and successful environment that appreciates and values each employee's contribution. You will utilize a multitude of investigative methods to determine the health, safety, and decision‑making abilities of vulnerable Alaskans. Enjoy excellent benefits, including meaningful work, generous leave accrual, and 11 paid holidays annually. In addition, after successful completion of the training period, this position may be able to offer a hybrid telework environment.

This position is in East Anchorage, next to East High School. Work hours can be flexible within the general state hours of operation.

Teleworking is an option after an initial training period.

• Investigation: Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence detection, locating, gathering, and handling, and drawing appropriate factual inferences and conclusions. Provide oral or written reports of findings. Presenting evidence and providing testimony.
• Self‑Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Decisiveness: Makes well‑informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.

• This position requires the ability to travel frequently within the state of Alaska by both automobile and aircraft, in all weather conditions.
• This is a Non‑Permanent PCN.

This job class uses competency‑based minimum qualifications. Please ensure your application (through work history, volunteer experience, training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations instead of specific tasks and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to meet the…