Social Services Associate; PCN

Only Alaska residents may apply. Please check the residency definition to determine if you qualify.

As a Social Services Associate working as part of the Special Needs Hotline, you will be responsible for all aspects of processing requests for goods & commodities. This will entail creating Requests for Funds, issuing Purchase Authorizations, and making online purchases using a state issued credit card. You will also be responsible for processing Resource Family Damage and Loss Claims and vacation travel requests.

This position requires fiduciary responsibility, attention to detail, and the ability to deliver outstanding customer service.

The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The Mission of the Office of Children’s Services is:
Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.

Joining our team will provide you with the satisfaction of working with a dynamic, diverse, and high performing team while simultaneously having a positive impact on Resource Families, Relative Caregivers and the children/youth they care for.

Full‑time benefits of this position include insurance benefits, retirement benefits, paid leave, and twelve paid holidays per year. Please see the benefits tab on this posting for more information.

This position will be located in either Anchorage or Juneau. Applicants must specify which region they desire to work in.

This position is part of the high‑functioning, three‑person Special Needs Hotline team. This team works in a fast‑paced environment that requires multi‑tasking and attention to detail. The position is Monday through Friday, 7.5 hours per day.

For information on the Anchorage or Juneau community (including schools, hospitals, housing) please review Alaska Community Profiles.

• Attention to Detail
  :
  Is thorough when performing work and conscientious about attending to detail.
• Customer Service
  :
  Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Memory
  :
  Recalls information that has been presented previously.
• Problem Solving
  :
  Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
• Reading
  :
  Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

• This position requires a valid Alaska driver's license.
• Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work‑related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
• A child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
• The successful candidate may be required to attend multiple training courses normally located in Anchorage.

Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for a Social Services Associate, please go to the following link:

One year of any combination of postsecondary or vocational education and/or experience in assisting clients, customers, the general public, or other staff in the…