FAMILY Support Navigator - Anchorage

The Rural Alaska Community Action Program, Inc., (RurAL CAP), founded in 1965, is a private, statewide, nonprofit organization working to improve the quality of life for low-income Alaskans. We represent every region of the state as one of the largest and most diverse nonprofit organizations in Alaska. We value input from and have respect for all people. We believe that Alaskans have the right to maintain their cultural heritage and close relationship to the land while protecting their economic and human potential.

Our programs in early education, housing, and health and well-being serve to alleviate the root causes of poverty. We deliver innovative, community-driven solutions in response to Alaska’s most challenging needs while supporting vulnerable individuals and communities statewide.

Full details of the job.

Vacancy Name FAMILY SUPPORT NAVIGATOR - Anchorage

Vacancy No: VN849

Employment Type:

Full Time Non-Exempt

Location:

Muldoon Safe Harbor

Salary Range: 25.87

Salary Period:
Hourly

Benefits:
Full time-eligible to participate in the benefit programs on the first day of the month after your 60th day of employment.

At RurAL CAP, you will be part of a collaborative team, providing Case Management services to a variety of clients. In this role, you will perform intensive case management services for clients housed at our Safe Harbor-Muldoon facility in Anchorage, Alaska. You will creatively engage clients to build rapport and foster independence in basic needs; maintain permanent housing, and recovery using a harm reduction approach.

In addition, you will perform crisis interventions, design and deliver life skills trainings, and facilitate groups.

• Protects the confidentiality of all clients, families and staff matters and records consistent with federal Health Insurance Portability and Accountability Act of 1996 (HIPAA), 45 C.F.R. Parts 160 and 164 and federal regulations governing confidentiality of Alcohol and Drug Abuse Patient Records, 42 C.F.R., Part 2, other grant required federal regulations, state laws and agency guidelines.
• Must carry at least 20 hours a week of Medicaid billable activities.
• Coordinates referrals for clients to available community resources, service providers, and available support systems. Advocates on behalf of clients, closely monitors and follow-up on referrals as needed.
• Uses motivational interviewing and other professional techniques to support clients.
• Maintains accurate and timely documentation.

• Provides back‑up support/coverage to all positions, including outreach services and coverage of the front desk.
• Maintains education and professional expertise through attendance at job‑related seminars, conferences and workshops.
• Fosters a team approach with staff through regular meetings, collaborative problem solving, and professional development.

• Ability to handle and deescalate intoxicated, aggressive, and hostile clients calmly and proficiently.
• Communicates and establishes a good rapport with people of diverse cultures and belief systems.
• Ability to work independently in a residential and community based setting.
• Ability to embrace a harm reduction model and have a basic understanding of addiction and mental health issues.
• Ability to read, comprehend, and follow established policies and procedures.
• Demonstrated ability to work effectively in a team environment.
• Must demonstrate sound judgment, professional boundaries, ethics, and ability to maintain confidentiality.

• Agency is a mandated tobacco, drug and alcohol‑free workplace.
• General office environment, possible shared office space.
• Develops and maintains constructive and cooperative working relationships with others.
• Communicates with others outside the organization, representing the organization to clients, the public, and other external sources in person, in writing, or by telephone or e‑mail in keeping with current policies & procedures.
• Ability to endure work fluctuation, deadlines, and interruptions.

• While performing the duties of this job, the employee is regularly…